topic Re: Missing feature in new App - Mute movement but still receive battery life notifications in Arlo Pro 2

Unable to mute movement notifications on Arlo app but still receiving battery life notifications

Sabrina326 — Thu, 14 Nov 2019 16:20:08 GMT

The old application allowed me to mute all movement notifications (indefinitely, not for only 24 hours), but still receive battery life emails. This is very important for customers who use these cameras as nanny cams. There is ALWAYS motion in my house and I don't want notifications blowing up my phone every 5 seconds, but it's very important that I know when the batteries are low so I can charge the cameras. I spoke to customer service and they said the only option is to go into the app every single day and mute notifications for 24 hours. This is a major miss and I'm guessing a huge problem for many Arlo customers. Please fix this ASAP.

Re: Missing feature in new App - Mute movement but still receive battery life notifications

StephenB — Thu, 14 Nov 2019 15:02:03 GMT

@Sabrina326 wrote:

The old application allowed me to mute all movement notifications (indefinitely, not for only 24 hours), but still receive battery life emails. ... I spoke to customer service and they said the only option is to go into the app every single day and mute notifications for 24 hours.

There is another way if you never want notifications from motion. Create a custom mode that makes the recordings, but doesn't notify then motion is triggered.

Re: Missing feature in new App - Mute movement but still receive battery life notifications

Sabrina326 — Thu, 14 Nov 2019 15:20:00 GMT

THANK YOU! How do I do that?? I literally am getting 1000 notifications a day and all I want to know is when the battery is low!

Re: Missing feature in new App - Mute movement but still receive battery life notifications

Sabrina326 — Thu, 14 Nov 2019 15:26:03 GMT

I think I figured out how to create the mode ... so do I have to do that for each individual camera? Also, do I have to go back to the App and turn notifications on in general now to get the low battery life emails? I didn't see any options for notifications in the custom mode set up except about movement notifications (which I don't want via email or through the app)

Re: Missing feature in new App - Mute movement but still receive battery life notifications

StephenB — Thu, 14 Nov 2019 15:49:14 GMT

@Sabrina326 wrote:

I think I figured out how to create the mode ... so do I have to do that for each individual camera?

Yes. The mode should look like Armed - a rule for every camera, with recording (assuming you want that). Just don't check either notification option in any of the rules.

Note you could tune this - for instance, you could set it up to still send notifications from some cameras, but not others. For instance if you have a camera in the garage, you might still want notifications (assuming the kids wouldn't normally be in there).

Note that you can also set up a schedule (both for notifications and for recordings).

@Sabrina326 wrote:

Also, do I have to go back to the App and turn notifications on in general now to get the low battery life emails?

Yes. The app would needs to receive the notifications (otherwise you would miss the low battery).

Re: Missing feature in new App - Mute movement but still receive battery life notifications

Sabrina326 — Thu, 14 Nov 2019 16:16:46 GMT

Last question, hopefully - how do I go about setting the schedule like you said? I don't see that option when creating the mode - is it somewhere else in the App?

Re: Missing feature in new App - Mute movement but still receive battery life notifications

lite1 — Thu, 14 Nov 2019 16:58:35 GMT

@Sabrina326

Last question, hopefully - how do I go about setting the schedule like you said? I don't see that option when creating the mode - is it somewhere else in the App?

Frist follow what Stephen B wrote and you discovered to create your Custom Mode. Then in the Mode area of the App you click on Schedule. With manage by Schedule you can then "insert" into your weekly calendar when a particular Mode (including the custom mode that you created) is then the Active mode being used.

I am a newbie, and expect that I will have several major custom modes and each might have variations so I am finding that having a logical naming scheme for my Custom Modes will make it easier to manage e.g. I have set certain std abbreviations for the mode title so that I can see from the abbreviation whether it is only motion, only sound, or both for detection; whether notifications are to be sent; what the sensitivity level is. That way I do NOT need to edit the custom mode in order to know what it is supposed to be doing.