topic Re: Timeline is black when scrolling through in Arlo Pro 2

Timeline is black when scrolling through

AJ55555 — Mon, 21 Oct 2019 22:51:18 GMT

I had some issues with my cameras not performing well. Tech support helped me through a complex troubleshooting process. Cool part is my camera work again. Bad part is my timeline will show live video, but it goes black when you try to scroll through my timeline. I have had my cameras on for hours now.
Has anyone else experienced this?

Re: Timeline is black when scrolling through

ShayneS — Mon, 21 Oct 2019 22:53:06 GMT

Hi @AJ55555

Are you still experiencing this issue?

Have you informed customer support of the issue you are now experiencing?

Re: Timeline is black when scrolling through

Dvent07 — Thu, 31 Oct 2019 15:37:47 GMT

Are you still having this issue? I'm dealing with something similar. When I'm looking at timeline I can't choose what I want to see. It skips around, shows black, and generally doesnt work.

Re: Timeline is black when scrolling through

ShayneS — Mon, 04 Nov 2019 18:11:58 GMT

Hi @Dvent07

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Timeline is black when scrolling through

lmoss0208 — Thu, 14 Nov 2019 00:15:56 GMT

I have tried using my timeline and all it does is jump around. It will not stay on the time I want to see. I have tried four different browsers and still the same result

Re: Timeline is black when scrolling through

lmoss0208 — Thu, 14 Nov 2019 00:17:38 GMT

I tried the chat feature but nothing comes up when I choose chat with us. Very frustrating

Re: Timeline is black when scrolling through

StephenB — Thu, 14 Nov 2019 12:27:06 GMT

@lmoss0208 wrote:

I tried the chat feature but nothing comes up when I choose chat with us. Very frustrating

Just wondering - do you have an ad blocker turned on in your browser?