topic Re: Arlo Pro 2 not detecting motion. Yellow does not light up during motion detection test. in Arlo Pro 2

Arlo Pro 2 not detecting motion. Yellow does not light up during motion detection test.

MimiBee — Wed, 28 Aug 2019 17:26:47 GMT

5 days ago one of my Arlo cameras stopped detecting motion. The yellow light does not light up during motion test. If I go live, I can see what I should be seeing. It continues to detect audio

Re: Arlo Pro 2 not detecting motion. Yellow does not light up during motion detection test.

jguerdat — Wed, 28 Aug 2019 17:26:59 GMT

Try rebooting the base and reinsert the camera battery to reset the camera.

Re: Arlo Pro 2 not detecting motion. Yellow does not light up during motion detection test.

KDV — Tue, 12 Nov 2019 15:22:22 GMT

My Pro 2 camera no longer detects motion either. I have read through the forums and done all the suggested troubleshooting e.i. Reboot base, pull camera battery, resync, to no avail.

Interestingly, the camera will detect sound and then record. Unfortunately though, the sound is a vehicle out in the street and not something coming up to my front door.

the motion detector test never shows the blinking amber light.

I'm out of ideas and getting quite frustrated with dragging the ladder out and pulling the camera down to resync it.

Any ideas?

Re: Arlo Pro 2 not detecting motion. Yellow does not light up during motion detection test.

MimiBee — Tue, 12 Nov 2019 15:45:30 GMT

So sorry you are having this problem too. Very frustrating. Fortunately for me, after resetting the battery and resynching the camera, the camera started working ok. Other than the support suggestions, I really have no other ideas to help you. ☹️

Re: Arlo Pro 2 not detecting motion. Yellow does not light up during motion detection test.

goldsmith49 — Wed, 13 Nov 2019 02:14:39 GMT

Same issue, 4 of my 5 cameras have dropped off recently....the 1 that works I had to actually delete and reconnect and that is the one that still works. They work on live ok but whats the point, motion recording to the library is critical. There is a thread on the new Arlo Cameras also so this is a recognised issue and need to be resolved as reliability is now in question. I will re-add a camera later to test.

Re: Arlo Pro 2 not detecting motion. Yellow does not light up during motion detection test.

goldsmith49 — Wed, 13 Nov 2019 02:29:26 GMT

To add to this, I have no subscription etc this is just pure recording to the USB drive, I have not changed anything in config / setup...it simply stopped working at 14:04pm yesterday on 4 of the 5 cameras.