topic Re: Two Arlo Pro 2 4 cam systems with access granted between them keeps saying “getting status” in Arlo Pro 2

Two Arlo Pro 2 4 cam systems with access granted between them keeps saying “getting status”

TTM — Tue, 12 Nov 2019 13:34:03 GMT

Two Arlo Pro 2 four cam systems with access granted between them keeps saying “getting status”. Got 5 cams on one email address, 3 on the other. Granted reciprocal access. When logged into 3 cam base, other 5 cams keep saying getting status. Same thing in reverse when logged into other email, 5 cams come right up and 3 from other system are saying “getting status” when viewed on my iPad. When logging in from my iPhone, seem to get all 8 cams. What’s going on?

Re: Two Arlo Pro 2 4 cam systems with access granted between them keeps saying “getting status”

ShayneS — Tue, 12 Nov 2019 21:40:56 GMT

Hi @TTM

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

What is the iOS version your iPad & iPhone are running?

Re: Two Arlo Pro 2 4 cam systems with access granted between them keeps saying “getting status”

TTM — Wed, 13 Nov 2019 00:48:01 GMT

Hi Shayne,

Running 13.1.3 on iPad and phone. Crazy thing, woke up this morning and logged into email account with 5 cameras and sure enough all 8 from both accounts were visible and interrogatable in real time. I just checked again eight hours later and as far as I can tell everything’s working and I didn’t change anything!

Separately,

Is there a quick way to clear all photos/videos from cameras and/or library, or is it better to just let them “roll through” in the 7 day cycle?
Rgds,

Tom

Re: Two Arlo Pro 2 4 cam systems with access granted between them keeps saying “getting status”

StephenB — Wed, 13 Nov 2019 17:27:33 GMT

@TTM wrote:

Is there a quick way to clear all photos/videos from cameras and/or library, or is it better to just let them “roll through” in the 7 day cycle?

There is a straight forward way to "select all" and then delete. You might try using the web ui for that.

There's no undelete, so be careful not to delete something you care about.