topic Re: daily videos no longer being retained, once the system is off in Arlo Pro 2

Daily videos are no longer being kept. When I turn off system, videos are no longer available?

dautry — Wed, 06 Nov 2019 16:57:29 GMT

With the last update a couple months ago, my daily videos are no longer being kept. Once I turn off my system when I get home each day, the videos are no longer available. Why?

Re: daily videos no longer being retained, once the system is off

StephenB — Wed, 06 Nov 2019 14:27:16 GMT

@dautry wrote:
Once I turn off my system when I get home each day, the videos are no longer available.

Are you just disarming it? Or actually turning it off?

The videos should be available in the app (or with my.arlo.com). Perhaps contact support on this - https://www.arlo.com/en-us/support/contact.aspx

Re: daily videos no longer being retained, once the system is off

dautry — Wed, 06 Nov 2019 17:21:12 GMT

Disarming

Re: daily videos no longer being retained, once the system is off

StephenB — Thu, 07 Nov 2019 13:13:04 GMT

@dautry wrote:
Disarming

Thx for clarifying. Are you looking for the videos using the primary account, or are you using one with "granted access"?

I think you'll need to pursue this with support. FWIW, it's not an issue I've seen posted here.

Re: daily videos no longer being retained, once the system is off

dautry — Thu, 07 Nov 2019 18:45:27 GMT

I tried reaching out to the support group yesterday via the Chat feature. Unfortunately the agent never came on to chat with me. Do you have a tech support phone number?