topic Re: VMB4540 showing flashing orange LED in Arlo Pro 2

VMB4540 showing flashing orange LED

PPRA — Wed, 06 Nov 2019 17:02:06 GMT

I have an issue with the VMB4540 Base. When connected to my local LAN it initailly shows a blue LED after the boot phase but then switches to a flashing orange. I cannot install the base neither by using a PC/browser (connected via LAN) nor via app. Yes, it's the same network. Yes, internet connectivity from within LAN/WLAN is there. I already own the original Netgear Arlo bridge, which works fine.

Re: VMB4540 showing flashing orange LED

StephenB — Thu, 07 Nov 2019 12:47:44 GMT

Is this base already in your account? If it is, you might try removing it, and resetting the base (using the reset pinhole), and trying again.

If that doesn't work, then you'll need to contact support. https://www.arlo.com/en-us/support/contact.aspx

Re: VMB4540 showing flashing orange LED

PPRA — Fri, 08 Nov 2019 21:20:54 GMT

I spent more than 3 hours with arlo support on the phone while trying to get the VMB4540 online without success. Eventually support recommended to return the base and cameras and ask for a refund. This is very dissatisfying, of course.

Re: VMB4540 showing flashing orange LED

jguerdat — Sat, 09 Nov 2019 13:47:24 GMT

I'd ask for a swap instead of a refund.