topic Library Not Loading in Arlo Pro 2

“There was an error obtaining your library. Arlo team is working on this issue.”

LoneZwolf2 — Thu, 31 Oct 2019 01:07:03 GMT

Anyone else getting this issue? Never seen it before until getting home today. Now it won’t go away despite an app restart.

Arlo Library not available 10/30/19

pressplaycd — Thu, 31 Oct 2019 00:32:36 GMT

getting error message on my library "Arlo is currently unavailable". anyone have similiar issue or just me?

Re: Arlo Library not available 10/30/19

Mdterps — Thu, 31 Oct 2019 00:35:49 GMT

Same issue for me.

Re: Arlo Library not available 10/30/19

VCG — Thu, 31 Oct 2019 00:39:15 GMT

Yes, same issue here. Come on ARLO, get your stuff right......

Re: Not able to see library - Says "We're sorry, Arlo is currently unavailable"

vickidrogers — Thu, 31 Oct 2019 00:39:21 GMT

I am having the same error show up. It started at 5:30 PM today, Oct 30th. I tried logging out, then back in. I also uninstalled, rebooted, then reinstalled. Still getting same error message. A little assistance would be nice.

Re: Arlo Library not available 10/30/19

pjama — Thu, 31 Oct 2019 00:40:08 GMT

Same issue for me on two entirely independent arlo systems from two entirely different internet access points in Australia.

BUT status.arlo.com says everything is "All Good" including library.

Re: Getting message when I want to see the recordings “no server found with the given hostname"

Popeye2000 — Thu, 31 Oct 2019 00:40:45 GMT

Get message no access to recordings - try again. Restarted base station, all cameras live , get notifications but nothing in library

Re: Not able to see library - Says "We're sorry, Arlo is currently unavailable"

Curlz57 — Thu, 31 Oct 2019 00:46:29 GMT

Notifications being sent, but no video library. Only getting error message. Hope they fix it soon.

Re: Arlo Library not available 10/30/19

jkmail — Thu, 31 Oct 2019 00:57:49 GMT

Arlo Library is not working . Says Arlo is working on it .

Re: Not able to see library - Says "We're sorry, Arlo is currently unavailable"

Retired_Member — Thu, 31 Oct 2019 01:00:01 GMT

Same for me, also my Arlo Pro cameras show an update, but clicking update does nothing.

Can't see library on multiple devices, and web browser.

Seems to be server issues.

Library Not Loading

Retired_Member — Thu, 31 Oct 2019 01:20:20 GMT

Library not Loading videos. Anyone else having this issue? Just had my car broken into and a brick thrown through my living room window and police can't pull up video....

Arlo not answering phone, live chat says not available...

See attached photo of error screenshot from library.

Re: Arlo Library not available 10/30/19

Prehagnew — Thu, 31 Oct 2019 01:05:22 GMT

Yep, same here. I keep getting Arlo notifications that someone was in my house, but I can't see who it was.

Re: “There was an error obtaining your library. Arlo team is working on this issue.”

Koopasherman — Thu, 31 Oct 2019 01:15:34 GMT

I have the same error message

Re: “There was an error obtaining your library. Arlo team is working on this issue.”

Pabrosm — Thu, 31 Oct 2019 01:15:53 GMT

Getting the same error message and no access to any video recordings. @Arlo what’s the ETA on this issue?

Re: Not able to see library - Says "We're sorry, Arlo is currently unavailable"

Seth4380 — Thu, 31 Oct 2019 01:20:07 GMT

Mine is doing the exact same thing. Better get this fixed. Just started today. Arlo always has bugs lately!! Maybe it’s time to drop them.

Re: Arlo Library not available 10/30/19

AKSWAN — Thu, 31 Oct 2019 01:21:06 GMT

Same here!

Re: “There was an error obtaining your library. Arlo team is working on this issue.”

HarryGinSC — Thu, 31 Oct 2019 01:21:56 GMT

Same issue here.

Re: “There was an error obtaining your library. Arlo team is working on this issue.”

brettmcl — Thu, 31 Oct 2019 01:22:35 GMT

Same issue for me. Given we have had to also remove local storage this problem effectively makes the system an expensive brick...

Re: “There was an error obtaining your library. Arlo team is working on this issue.”

SD_SC — Thu, 31 Oct 2019 01:23:40 GMT

Same here...

Re: “There was an error obtaining your library. Arlo team is working on this issue.”

brettmcl — Thu, 31 Oct 2019 01:24:40 GMT

It is mentioned on the Arlo Status page but with no details: https://status.arlo.com/