topic Re: warranty repair - camera broken no reply from Arlo in Arlo Pro 2

Arlo Pro 2 camera failed and still waiting on support team

jctermo — Wed, 30 Oct 2019 17:36:12 GMT

I have open at least three cases after one Arlo Pro 2 camera failed. There is no way I can get an answer from Arlo whomever the owner is. I understand NetGear sold it.

Three cases and nobody has replied. Really bad support, not even an email from a human person to contact me back and issue an RMA.

Re: warranty repair - camera broken no reply from Arlo

JessicaP — Wed, 30 Oct 2019 17:36:45 GMT

Hey jctermo,

Let me reach out to you via private message to gather more information from you since you mentioned that you haven't heard back from the support team to issue you an RMA.

Re: warranty repair - camera broken no reply from Arlo

jctermo — Wed, 06 Nov 2019 13:16:19 GMT

issue has been solved. It looks like Arlo support is getting better. tks