topic Arlo Android App problem in Arlo Pro 2

App Keeps logging me out & saying I have logged in from another device

Bbto — Mon, 16 Sep 2019 22:33:43 GMT

I recently bought Arlo Pro 2. I just created an account . Added the base without problems even though it took a lot of time (ages compare to other similar products) to add it. When adding a new camera after 2 mins trying to find a camera it logs me out because supposedly I have logged in from another device.
This is a new account I just made and only myself have the information. I'm doing everything through the app on Galaxy S8. Its is really annoying all this . I'm about to return product to the store.

App Keeps logging me out & saying I have logged in from another device

StephenB — Mon, 16 Sep 2019 22:34:07 GMT

Did you log in to another app or via the web interface?

App Keeps logging me out & saying I have logged in from another device

Bbto — Mon, 16 Sep 2019 22:34:25 GMT

No never did only from my android phone Galaxy S8. I had I feeling I was going to be asked this question.
Just opened the account , only have access from one device , mobile. Instill have not luck adding the cameras , either kicks me out because I supposed signed in from other device or cannot find any cameras . 90% of the time sign out. 10% funds no cameras , dont know why I'm doing everything right .

App Keeps logging me out & saying I have logged in from another device

StephenB — Mon, 16 Sep 2019 22:34:40 GMT

I think you should contact support. https://www.arlo.com/en-us/support/contact.aspx

Re: App Keeps logging me out & saying I have logged in from another device

Bbto — Tue, 17 Sep 2019 16:30:47 GMT

Solved.
I guess it's an app issue with android or galaxy S8. Try it with my laptop and no issues. Tried to view cams on my galaxy and was ok. Once in a while keeps signing me out still because I supposedly signed in from other device which I didn't..

Re: App Keeps logging me out & saying I have logged in from another device

ShayneS — Tue, 17 Sep 2019 17:04:02 GMT

@Bbto

I know you shouldn't have to do this, but have you tried to change your password to see if that resolves the issue? I would contact support before you try this though, in case they have a resolution for you. Let me know how everything goes & I will be here to assist you.

Re: App Keeps logging me out & saying I have logged in from another device

SillySam — Tue, 17 Sep 2019 22:36:54 GMT

Exact samething was happening to me today as well iPhone X 13.1 I have been on betas sense day one. No notifications, Geofencing works once in a while getting tired of the run around excuses. I have a lot of smart divices/apps and they have no problem fixing withen a day or two any problems.

Re: App Keeps logging me out & saying I have logged in from another device

ShayneS — Tue, 17 Sep 2019 22:39:36 GMT

@SillySam

Are you experiencing the app logging you out as well? you did not explicitly mention this issue. I have escalated reports on the geofencing & notifications issues.

Re: App Keeps logging me out & saying I have logged in from another device

Bbto — Tue, 17 Sep 2019 22:47:58 GMT

I believe the title clearly saiys that.
Sorry dont normally like to do this stuff. This is actually the firs time in life getting help online. It is super annoying given that it has been around quite a while.

Re: App Keeps logging me out & saying I have logged in from another device

ShayneS — Tue, 17 Sep 2019 22:53:48 GMT

@Bbto

The previous post "Are you experiencing the app logging you out as well? you did not explicitly mention this issue. I have escalated reports on the geofencing & notifications issues." was for SillySam.

I have left a response above for you

"@Bbto

Re: App Keeps logging me out & saying I have logged in from another device

StephenB — Wed, 18 Sep 2019 11:46:07 GMT

If you have both the legacy and the new app installed on your device, you do need to be careful not to let them both run at the same time.

Maybe check to see if one (or both) are configured to run at startup.

Re: App Keeps logging me out & saying I have logged in from another device

Bbto — Wed, 18 Sep 2019 16:57:39 GMT

I have only installed the arlo app. This is a new account for the first time ever used Arlo. Not sure what the legacy is , an old app?

Re: App Keeps logging me out & saying I have logged in from another device

StephenB — Wed, 18 Sep 2019 18:34:34 GMT

@Bbto wrote:
I have only installed the arlo app. This is a new account for the first time ever used Arlo. Not sure what the legacy is , an old app?

Yes, the legacy app is an older one (being phased out the end of the month).

If you only have one app installed, then then my thought wouldn't apply to your situation.

Re: App Keeps logging me out & saying I have logged in from another device

happy_flora — Wed, 18 Sep 2019 20:11:09 GMT

I guess it's an app issue with android or galaxy S8. Try it with my laptop and no issues. Tried to view cams on my galaxy and was ok. Once in a while keeps signing me out still because I supposedly signed in from other device which I didn't.

Re: App Keeps logging me out & saying I have logged in from another device

SillySam — Wed, 18 Sep 2019 20:16:04 GMT

Im experiencing the app logging me out as well

Re: App Keeps logging me out & saying I have logged in from another device

HeyBayBay — Fri, 20 Sep 2019 02:05:15 GMT

I’m having the same problem. Just started happening in the last week. I updated to the new app, and even changed the password(worried I had been hacked). Seems like it’s an app issue.

Re: App Keeps logging me out & saying I have logged in from another device

ShayneS — Fri, 20 Sep 2019 15:35:25 GMT

Hi @HeyBayBay

Which Device/Phone/OS/App version are you using?

Re: App Keeps logging me out & saying I have logged in from another device

Alfie64 — Fri, 20 Sep 2019 16:49:11 GMT

Same thing started happening to me this week. Yet ANOTHER bug in this recent poorly made (tested) app "update"

Re: App Keeps logging me out & saying I have logged in from another device

ShayneS — Fri, 20 Sep 2019 17:36:32 GMT

@Alfie64

Which Device/Phone/OS/App version are you using?

Re: App Keeps logging me out & saying I have logged in from another device

Ambgjep — Mon, 23 Sep 2019 05:08:17 GMT

I am experiencing the same problem. We just purchased this system today, I created a NEW account with Arlo, ONLY done on my mobile device (Samsung Galaxy S8 plus). It seems like the app is timing me out after a certain period of not being in the app, like some computer programs do. However I have definitely not logged into my account elsewhere. Is this an S8 problem?
Thank you for your time and help!