topic Latest firmware bricked camera in Arlo Pro 2

Latest firmware bricked camera

DaveVilo — Sat, 26 Oct 2019 06:42:29 GMT

Latest firmware update (oct 18):
- Arlo smart won’t recognize subscription
- video not recording on motion
- not sending notifications
- practically bricked my one and only cam

HELP

Re: Latest firmware bricked camera

ShayneS — Tue, 29 Oct 2019 17:36:57 GMT

Hi @DaveVilo

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Latest firmware bricked camera

DaveVilo — Sat, 09 Nov 2019 00:40:04 GMT

Shayne - I've reset the base station, removed cam, added it back. Twice. Unsubscribed to Arlo Smart.

I can see and hear live video, but motion detection /notifications is still not working after the October 18 update. The only thing that has been working for the last two days is audio detection / notifications.

Any ideas on what to try next?

Re: Latest firmware bricked camera

Twalk — Mon, 11 Nov 2019 02:00:29 GMT

We are having same exact problem as you. Trying to figure it out.

Re: Latest firmware bricked camera

Twalk — Mon, 11 Nov 2019 18:43:32 GMT

@DaveVilo As I read more I found that if you press the sync button on the arlo device and reset it that may fix problem. We have not had anything working since update. We just did the sync button and now we are back working with all cameras!! 🙂