topic Re: RED FLAGS, LAG!!! in Arlo Pro 2

Arlo notification lag

DragonMan68 — Tue, 15 Oct 2019 20:11:24 GMT

What is up with ARLO? Seit it up last night only to find no Android app on google play so used Arlo Legacy, now today i see the new Arlo app back up on Google Play what is up with that? Also, a 5-7 second delay from my camera to my phone is totally unacceptable, id understand if i had a cheap phone and internet connection hiwever im using a Samsung Galaxy S 10+, Comcast WiFi @150mbps, through a Netgear AC 1600 wifi cable modem router!
My $39 apeman ptz security cam is on the same network with less than . 5ms lag and a. 8ms lag for my $89 Amcrest PTZ UHD 4k cam both do everything the Arlo cams do at 1/6th the price plus they are PTZ unlike Arlo!
Anyone else experience in acceptable high lag times?
Considering sending the entire Arlo setup straight back to Amazon!

Re: RED FLAGS, LAG!!!

ShayneS — Tue, 15 Oct 2019 20:12:41 GMT

@DragonMan68

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: RED FLAGS, LAG!!!

DragonMan68 — Wed, 16 Oct 2019 20:10:53 GMT

Hi Shayne, Yes I talked to tech support, they have no answer other than it's due to internet traffic, which is total phooey, I have a .8 Ms ping @ 148 Mbps on my Ookla Speed test!
I reset my base station, all my cameras
( Arlo Pro 2's ) are fully charged to 100% and still I have a 5-8 second delay! All 4 cameras are within 50ft of my base as well!

Re: RED FLAGS, LAG!!!

DragonMan68 — Wed, 23 Oct 2019 16:02:18 GMT

Shayne, just an update here, my ping time average is 32ms and my average speed is 189mbps, I rebooted my Arlo base station and it helped a tad, the lag is now on average 4-5 full seconds, however at times it can be as bad as 8 seconds.
I have not been able to find any issues on my end that could be causing it, leading me to believe that the issue is internal with the Arlo base station.
I have not been able to find any fixes for this issue, however I did see several other posts from members stating they were having the same issue, none with a resolution.