topic Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app. in Arlo Pro 2

Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

Toni1946 — Tue, 22 Oct 2019 17:51:58 GMT

Some how I can't get into my Arlo cameras on my iPhone. I've tried logging in many times and it keeps saying I've timed out! This has NEVER happened before and I can't get in.

Re: Message: Your request timed out

dm_it — Tue, 22 Oct 2019 14:37:32 GMT

I have same issue. Can't login to app on Iphone XR. The funny thing that is i can't open ticket while i still under waranty. I got some error message and asked to use chat. Chat is also unavailable.

Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

Jay- — Tue, 22 Oct 2019 15:27:10 GMT

Unable to log in the app.
‘Your request timed out’ message only. I changed passwords, killed and reinstall the app, reboot internet and base station...I did everything I can do.
My phone is iphoneX, ios 13.1.3
Please help me.

Re: Message: Your request timed out

KentO — Tue, 22 Oct 2019 16:29:51 GMT

Same issue here. Iphone, IOS 13. Immediately tells me my login request timed out when trying to login to the app.

Re: Message: Your request timed out

Jay- — Tue, 22 Oct 2019 16:41:01 GMT

It seems to work while 3G network. But still Log in problems with home wi-fi. I don’t have unlimited plan. 😞
Chat is also unavailable.

Re: iPhone Connection is lost

Marks1957a — Tue, 22 Oct 2019 17:04:39 GMT

Having the same issue, trying to login says timed out

Arlo App

Mikey2Bats — Tue, 22 Oct 2019 17:04:55 GMT

Anyone have problems with the App logging you out and then telling you your request timed out?? All I want to do is look at my cameras real quick and I need an act of congress to do this for the money I pay every year I am more then happy to pull these cameras down and use them for batting practice and dump Netgear or Arlo or whatever they want to call themselves this week.

Re: Message: Your request timed out

KentO — Tue, 22 Oct 2019 17:40:17 GMT

OK...Arlo tech support got me working...sort of. The exact same issue was also happening on my iPad IOSversion 11.4. I was asked to "Offload" the app (in Settings>General>iPhone Storage>Arlo). Then, turn off the iPad>unplug and reboot router>then restart iPad>then reload Arlo. I was able to then login OK.

However...the "Offload" option doesn't exist in IOS 13.1.3, so I can't try it on my phone. Researching how to offload an app in IOS 13.

Re: iPhone Connection is lost

Toni1946 — Tue, 22 Oct 2019 17:56:12 GMT

Yeah, I kept trying everything I could think of then all of a sudden it connected! I don't know. Ever since the update that they made us make because they switched company's, or whatever, I've had problems. I keep thinking that maybe I should just ditch this system and go to something else!

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

ebenzMN — Tue, 22 Oct 2019 17:57:22 GMT

I had the same issues, so I turned off Wi-Fi on my phone to login and then turned WiFi back on and all is good.

Re: Oct 22 2019---What changed?

MorningSun — Tue, 22 Oct 2019 17:57:40 GMT

My Arlo app keeps saying timed out when I want to log in, will not let mr log in And videos not displaying, saying cannot connect to server

Re: Oct 22 2019---What changed?

MorningSun — Tue, 22 Oct 2019 17:58:27 GMT

I have same problem and the app will not let me log in

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

Toni1946 — Tue, 22 Oct 2019 18:00:10 GMT

OH! Maybe that's why my iPhone finally connected once I got to my workplace and it was a different WiFi, plus I didn't have WiFi in my car!!!

Still, why the heck did it log off the app in the first place! Nothing but problems since they made us all upgrade to a new setting! I get so frustrated. I may look into something other than Arlo!!!!

Thanks for your email. I appreciate it.

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

KentO — Tue, 22 Oct 2019 18:05:54 GMT

Called Arlo support. He confirmed this is a problem that they are looking into. However, as noted above, the solution is to turn off wifi on your phone, login to Arlo and then turn wifi back on.

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

dm_it — Tue, 22 Oct 2019 18:21:27 GMT

Just wanted to thanks everyone for for help. After 10 hours i was able to login. Looks like problem with accessing your server infrastructure was fixed.

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

JessicaP — Tue, 22 Oct 2019 18:49:27 GMT

Hey everyone,

Our development team is looking into reports where some users are receiving this error and unable to log in to the Arlo app. Is this happening on WiFi and/or cellular data? If it is only on WiFi, could you let us know what ISP you're using?

Re: Arlo App

Jenny4906 — Tue, 22 Oct 2019 18:53:46 GMT

Having same issues!

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

KentO — Tue, 22 Oct 2019 19:07:54 GMT

Only when using WiFi. Using Century Link.

Also, even after logging in, I can't play any of the videos in the library. I get this error; "A server with the specified hostname could not be found."

Similarly, on the web, it says you can't view the video and it will have to be downloaded. When you try to download the vidieo you get this..

"This site can’t be reached
arlos3-prod-z2.s3.amazonaws.com’s server IP address could not be found."

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

Mikey2Bats — Tue, 22 Oct 2019 19:04:09 GMT

both for me wifi and cellular

Re: Unable to log in the app. Getting "Your request timed out" message on Arlo iOS app.

Jenny4906 — Tue, 22 Oct 2019 19:09:14 GMT

This worked Thanks for posting!!!!