topic Re: Base Station Is Offline in Arlo Pro 2

Base Station Is Offline

Alan_1 — Tue, 30 Apr 2019 21:55:47 GMT

Can anyone help please? My system was working fine until a couple of days ago, my app now shows the base station is offline. I have turned the base station off and on, reset it, removed cables but with no joy. The base station power light is permanent green The internet light is solid but then flashes 4 times all green The camera light is permanently amber. Any ideas?

Base Station Is Offline

jguerdat — Tue, 30 Apr 2019 21:56:01 GMT

Use the Add Device selection on the Devices tab to claim the base again. The solid amber Camera LED means the base needs to be claimed. Worst case, you may need to remove all devices from Settings, My Devices and start fresh.

Base Station Is Offline

Alan_1 — Tue, 30 Apr 2019 21:57:09 GMT

Thank you that worked, much appreciated.

Re: Base Station Is Offline

Toni1946 — Mon, 06 May 2019 16:42:29 GMT

My base station was offline this morning. After reading some of the solutions, I pressed the Sync button on the base station. Only one camera came back online. The other two did not. What do I do now?

Re: Base Station Is Offline

ShayneS — Mon, 06 May 2019 17:25:09 GMT

@Toni1946

Have you tried to remove the batteries for the Pro/Pro2 & or open and close the battery door for the (Origina Wire Free)?

Re: Base Station Is Offline

Toni1946 — Mon, 06 May 2019 19:08:17 GMT

I have not tried that yet. I will tonight as soon as I get home. Thank you so much. I sure hope it works. I don't want to have to call someone out!

Re: Base Station Is Offline

Dycon — Fri, 10 May 2019 04:25:52 GMT

My base station worked fine up untill two days ago and then it said it was offline . ive tried resetting it and removing it from my appthen tryiny to add it back but my app dosent even detect it . it says no device found. the base station has all three lights green on it but its not send out any signal

Re: Base Station Is Offline

jguerdat — Fri, 10 May 2019 13:51:40 GMT

Since you've already started the reset process, finish it. Remove all devices in Settings, My Devices. Hold the base reset button until the LEDs flash amber. Once it's rebooted, use the Add Device selection on the Devices tab to claim the base. Sync the ecameras. Update firmware as you go, if prompted.

Having all 3 green LEDs means the base is stil recognized so it can't be claimed again. The above will resolve that issue.

Re: Base Station Is Offline

Toni1946 — Fri, 10 May 2019 14:35:27 GMT

Thank you for all the suggestions. I did have to change the batteries (not sure I had to put fresh batteries in the cameras, but did that anyway). They did finally sync with the base station, after I had hit the sync button on the base station.

Re: Base Station Is Offline

tjbrn — Fri, 17 May 2019 17:16:17 GMT

I just set up my security system for the first time. When I try to synch the cameras, the amber light comes on. I would guess that my base station has not been "claimed" or registered or what ever so the cameras can't synch to the base. How do I claim or register the base so I can synch the cameras?

@Alan_1 wrote:

Can anyone help please? My system was working fine until a couple of days ago, my app now shows the base station is offline. I have turned the base station off and on, reset it, removed cables but with no joy. The base station power light is permanent green The internet light is solid but then flashes 4 times all green The camera light is permanently amber. Any ideas?

Re: Base Station Is Offline

Toni1946 — Fri, 17 May 2019 17:47:49 GMT

When mine went offline, I held the button top of the station for a few seconds to sync it to my wifi. It worked.

Re: Base Station Is Offline

Toni1946 — Fri, 17 May 2019 17:49:17 GMT

I had to switch out the batteties on my two other cameras, even though they were still good, and that did the trick!

Re: Base Station Is Offline

jguerdat — Sat, 18 May 2019 00:33:46 GMT

@tjbrn wrote:

I just set up my security system for the first time. When I try to synch the cameras, the amber light comes on. I would guess that my base station has not been "claimed" or registered or what ever so the cameras can't synch to the base. How do I claim or register the base so I can synch the cameras?

Use the directions that came with the system. The Add Device selection on the Devices tab is used to claim the base. Just choose the picture with all the different bases and follow the directions.

Re: Base Station Is Offline

bobbieh1 — Sat, 25 May 2019 20:22:27 GMT

I have 4 cameras up and I am getting a message that it’s offline! I have removed them from the base station twice and added them back. How many times do I have to do this?

Re: Base Station Is Offline

CCPL01 — Fri, 21 Jun 2019 22:05:54 GMT

same situation here, have tried removing all devices, removed batteries on 3 cameras, reconnected base station, tried to sync 3 cameras ..... still comes back with devices offline ..... why has this suddnely happened, and how many times do I have to try to reset everything up??

Re: Base Station Is Offline

jguerdat — Fri, 28 Jun 2019 16:37:25 GMT

I see the adult is showing through.

Re: Base Station Is Offline

ShayneS — Fri, 28 Jun 2019 18:02:42 GMT

@Ekusmerz

Did you reboot your base station as a (reset) or did you reboot your cameras by removing & reinserting the batteries? we would like to help you, but nead clear information regarding the troubleshooting.

Re: Base Station Is Offline

CCPL01 — Fri, 28 Jun 2019 20:40:44 GMT

yes, 3 times

Re: Base Station Is Offline

MMtwins719 — Mon, 01 Jul 2019 01:41:32 GMT

I had to start from starch again because my base was offline. And now it’s not allowing me to add the cameras. Any suggestions?

Re: Base Station Is Offline

jguerdat — Mon, 01 Jul 2019 12:50:12 GMT

When you started from scratch, did you remove all devices in Settings, My Devices? What are the LEDs on the base showing? You should have green power and Internet LEDs and the Camera LED should be off or solid amber. If not, hold the reset button until the LEDs flash amber. Let the base reboot and try again.