topic Re: Camera continuously stops working in Arlo Pro 2

Camera continuously stops working. Tried removing & re-syncing but going offline after 1 day.

ChrisWhigham — Thu, 17 Oct 2019 20:54:10 GMT

I have always had connection problems with this device but now its just become flat out unusable.

I keep getting the message that the device is offline. I know its charged up as its plugged in for CVR and I made sure to fully charge separately before troubleshooting just to make sure it wasn't the cable it was attached to.

I removed the device from my setup, resynced and it worked for exactly 1 day then stopped again. I have removed and resynced it twice but it does the same thing each time.

I'm stumped.

Re: Camera continuously stops working

JessicaP — Thu, 17 Oct 2019 20:53:40 GMT

Hi ChrisWhigham,

Does your camera show any LED light when it shows offline? And what LED lights are you seeing on your Base Station when your camera is offline?

Re: Camera continuously stops working

ChrisWhigham — Sun, 20 Oct 2019 18:50:01 GMT

There is no light on the camera. The base has solid green lights across the board, though I do have a second camera connected without issue.

Re: Camera continuously stops working. Tried removing & re-syncing but going offline after 1 day

halarlo — Mon, 21 Oct 2019 16:09:19 GMT

Same issue here. I've tried using text support and they don't have any suggestions beyond what you've described. I found the same issue discussed in these forums and on other websites. Fingers crossed we receive a solution and reassurance soon. I really love my arlo system when it works.

Re: Camera continuously stops working

JessicaP — Mon, 21 Oct 2019 16:17:03 GMT

ChrisWhigham,

Have you tried swapping the two cameras to see if your second camera still has problems or not?

Hi halarlo,

You mentioned you contacted our support team. Let me reach out to you via private message to gather information from you.

Re: Camera continuously stops working

halarlo — Mon, 21 Oct 2019 16:15:28 GMT

I'm having the same problem with all 3 cameras.

Re: Camera continuously stops working

ChrisWhigham — Sun, 27 Oct 2019 11:56:49 GMT

I did that but no difference. However today, it started working again.... Honestly, you can't predict the availability of this system.