topic Re: Assistance in controlling notifications please in Arlo Pro 2

Receiving notifications for audio detected when the rule is unchecked

braso111 — Mon, 21 Oct 2019 21:27:56 GMT

Hi all. We have had our Arlo Pro 2 cameras for well over a year. I only recently upgraded to the Arlo Smart Premier plan. We have 2 cameras out the front and one inside.
I keep getting push notifications on the internal camera for sound and motion even though I have tried to turn them off.
Here are my settings.
Smart notifications - inside camera inactive.
Base station - Armed - rule - If inside camera detects motion then do the following - do nothing.
Detects audio option is unchecked.

I'm not sure why I am still getting notifications on this camera. Any tips would be appreciated!
Thanks
Shane

Re: Assistance in controlling notifications please

StephenB — Sun, 20 Oct 2019 03:30:02 GMT

Try deleting the rule for that camera altogether.

Re: Assistance in controlling notifications please

cjrodrigues — Tue, 14 Apr 2020 10:03:27 GMT

Hi, I'm having the same problem. I installed my second Arlo ultra camera and it keeps sending me audio detection push notifications, even though this is deactivated in the rules, and even after I deactivated the micro on the audio definitions. How do I solve this?

Re: Assistance in controlling notifications please

jguerdat — Tue, 14 Apr 2020 13:42:14 GMT

Try removing and resyncing the camera.