topic Help with replacement base station in Arlo Pro 2

Help with replacement base station

ronbuck1 — Mon, 21 Oct 2019 21:30:51 GMT

Faulty base station. Having great difficulty getting Arlo to replace base station under warranty. They have already accepted that the base station seems have a fault.

Re: Warranty issue

TomMac — Sat, 19 Oct 2019 11:17:47 GMT

Have you filed a report ( gotten number ) from Arlo support for the warranty issue ?

Re: Warranty issue

ronbuck1 — Sat, 19 Oct 2019 12:53:38 GMT

Why won’t Arlo replace my base station under warranty conditions. They have raised an RMA and have accepted that a fault exists. Only taken 4 months!

Re: Warranty issue

ShayneS — Mon, 21 Oct 2019 21:32:00 GMT

Hi @ronbuck1

Can you provide a little more detail regarding this issue?

Are you saying you have an RMA base pending for 4 months?