topic Re: Arlo Pro 2 dropped both my cameras. in Arlo Pro 2

Arlo Pro 2 dropped both my cameras won't sync

AJ55555 — Wed, 16 Oct 2019 22:44:50 GMT

My system dropped bit my cameras or would not record. I removed both devices, but was only able to get one to re-sync.
I DID REMOE THE BATTERY, THEN REINSTALLED THE BATTERY AND TRIED TO RE-SYNC.

Re: Arlo Pro 2 dropped both my cameras.

ShayneS — Wed, 16 Oct 2019 22:44:24 GMT

Hi @AJ55555

Are you still experiencing an issue with your camera syncing to the vase station?

Re: Arlo Pro 2 dropped both my cameras.

AJ55555 — Thu, 17 Oct 2019 04:47:00 GMT

Yes same problem today. I just tried to sync the camera for the first time today. I will give it another shot tomorrow before I return these things. They worked flawless for a few days, then boom! I have camera issues.

Re: Arlo Pro 2 dropped both my cameras.

ShayneS — Thu, 17 Oct 2019 17:44:21 GMT

@AJ55555

I would highly suggest to ask support about the camera that will not sync. There may be an easy fix or replacement available for you. I will provide the link here for you. Arlo Tech Support

Please let me know how it goes and I will be here to assist you.

Re: Arlo Pro 2 dropped both my cameras.

AJ55555 — Fri, 18 Oct 2019 18:56:00 GMT

I got ahold of technical support. They were very efficient and courteous. There were many steps, but we did get my camera to re-sync.

Re: Arlo Pro 2 dropped both my cameras.

ShayneS — Fri, 18 Oct 2019 20:16:40 GMT

@AJ55555

I am happy to hear that, Please let me know if you have any further questions. Have a great weekend!