Uploaded camera data not visable in cloud. Saved on local USB. Received AWS error.

VeronikaTMoore — Thu, 17 Oct 2019 22:11:46 GMT

Yesterday we had a problem with video from our 4 pro 2 cameras not being uploaded to the 'my arlo site' - this listed almost an entire day - we checked and found that the video's were being saved in the local USB recordings and notifications were being produced.

Today - recordings were being uploaded properly from about 09:50 CET this monring until about an hour ago around after 16:30 CET and then something odd happeend -

Unable to view any previously uploaded cloud video and then we try to download using the browser we get this:

<Error><Code>InvalidAccessKeyId</Code><Message>The AWS Access Key Id you provided does not exist in our records.</Message><AWSAccessKeyId>AKIA2BAHQO5Q2DGEU35F</AWSAccessKeyId><RequestId>C1A6DE32B8C544C8</RequestId><HostId>/u8V7/k4LAPJAqQ4vHDslCiREN3NAbvYgGZEU3a1etcYJyRK3u4FmAgQjT0pZ5bshzSlIfRcmgY=</HostId></Error>.

It's now about several minutes later and everything is back - looks like was an Amazon cloud problem.

We have for yesterday 1 complete day of non-provided Arlo service for which we are paying a subscription.

For yesteday's issue - I checked status.arlo.com and it never mentioned anything wrong.

Re: Uploaded camera data not visable in cloud

JessicaP — Thu, 17 Oct 2019 22:11:26 GMT

Hey VeronikaTMoore,

Glad to hear that you're able to see your recordings properly. If you experience any problems, don't hesitate to contact the Support Team so they can look into this further.

topic Uploaded camera data not visable in cloud. Saved on local USB. Received AWS error. in Arlo Pro 2

Uploaded camera data not visable in cloud. Saved on local USB. Received AWS error.

Re: Uploaded camera data not visable in cloud