topic Re: ARLO2 camera and 24/7 support big disappointment in Arlo Pro 2

ARLO2 camera and 24/7 support big disappointment

jpry1 — Fri, 11 Oct 2019 14:53:28 GMT

I have 2 cameras, arlo2, they used to work well past 2 years...THEN problems with Adobe Flash Drive. I actually have to log in twice to view cameras or recordings. God for bid something wrong/bad was happening at my house, it would take me 5 minutes or more to log in!?!

Spoke with 24/7 'Tech Support, no one seems to speak good English..when said and done, the tech girl gave an 800 number to call....it was for the Geek Squad at Best Buy \0/ WOW

I would NEVER recommend these cameras.

Re: ARLO2 camera and 24/7 support big disappointment

ShayneS — Mon, 14 Oct 2019 22:49:33 GMT

@jpry1

What exactly is the issue you are experiencing? is this with the web browser & the flash player?

Re: ARLO2 camera and 24/7 support big disappointment

jpry1 — Wed, 16 Oct 2019 14:32:47 GMT

A newer version Flash is required. I get this all the time now, and yes I have downloaded newer version. I have to accept and sign back in...its annoying and to have the ARLO tech people come back and say call this 800 number...the geek squad at Best Buy....doesn't give me a warm and fuzzy

tried pasting pic to no avail,

Re: ARLO2 camera and 24/7 support big disappointment

StephenB — Thu, 17 Oct 2019 14:43:43 GMT

@jpry1 wrote:

A newer version Flash is required. I get this all the time now, and yes I have downloaded newer version.

What browser are you using?

Re: ARLO2 camera and 24/7 support big disappointment

jpry1 — Thu, 17 Oct 2019 14:50:57 GMT

Thanks, Chrome 77 on 8.1 Windows

Re: ARLO2 camera and 24/7 support big disappointment

jpry1 — Thu, 17 Oct 2019 22:33:21 GMT

Chrome 77 on 8.1 Windows,

@StephenB i see now where Chrome and Firefox do not allow Flash as a default, how do I get around that?

thanks,

Re: ARLO2 camera and 24/7 support big disappointment

StephenB — Fri, 18 Oct 2019 03:42:36 GMT

@jpry1 wrote:

Chrome 77 on 8.1 Windows,

@StephenB i see now where Chrome and Firefox do not allow Flash as a default, how do I get around that?

thanks,

With Chrome, you click on the padlock right next to the URL (my.arlo.com) right after you log in. You'll see a pop-up that lets you allow flash. Do that, and you'll see a "reload" button appear at the top of the page. Click that.

After the reload, you will need to log in again. But flash will work.

The "allow flash" is moderately sticky - I don't need to re-do it every single time I log in.

Re: ARLO2 camera and 24/7 support big disappointment

jpry1 — Fri, 18 Oct 2019 13:39:09 GMT

Thanks, its kind of pain but least my cell phone phone works fine

Re: ARLO2 camera and 24/7 support big disappointment

StephenB — Fri, 18 Oct 2019 14:14:25 GMT

@jpry1 wrote:

... its kind of pain ...

Agreed. Though less of a pain than the steps needed with FireFox or Edge.

Re: ARLO2 camera and 24/7 support big disappointment

michaelkenward — Sat, 19 Oct 2019 10:06:17 GMT

i see now where Chrome and Firefox do not allow Flash as a default, how do I get around that?

There's a similar Firefox trick to the chrome one suggested by @StephenB.

Up to the left of the "address" windows there is a row of icons. The "lego" brick is "Manage plug-in use". Click it and allow flash.

Unlike Chrome, it seems, this isn't sticky.