topic Re: Arlo Pro 2 live view freezes when motion is detected in Arlo Pro 2

Arlo Pro 2 live view freezes when motion is detected

GrantL — Sat, 12 Oct 2019 00:09:36 GMT

I've had 2 Arlo Pro 2 cameras for a couple of months now. The live view on both either freezes, or comes up with a "timeout" message, almost every time motion is detected. The video still records and is available in the library, but I can't get back into live view until the motion stops.

I tried subscribing to CVR, but could never get that to work either. Arlo Tech Support said it just doesn't work for some people, so I cancelled that.

If the only time I can view the camera live is when nothing is happening, then it kinda defeats the purpose.

Please advise

Re: Arlo Pro 2 live view freezes when motion is detected

ShayneS — Mon, 14 Oct 2019 23:30:51 GMT

Hi @GrantL

Is this occurring on the web browser or mobile app?

Re: Arlo Pro 2 live view freezes when motion is detected

GrantL — Tue, 15 Oct 2019 17:18:48 GMT

It's occurring on my web browser. Chrome

Re: Arlo Pro 2 live view freezes when motion is detected

ShayneS — Tue, 15 Oct 2019 17:24:03 GMT

@GrantL

Does it occur on a different web browser as well?

Re: Arlo Pro 2 live view freezes when motion is detected

GrantL — Wed, 16 Oct 2019 05:35:58 GMT

The same thing happens on Firefox. I can't get it to run on Edge due to Flash issues

Re: Arlo Pro 2 live view freezes when motion is detected

ShayneS — Wed, 16 Oct 2019 17:43:18 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro 2 live view freezes when motion is detected

StephenB — Thu, 17 Oct 2019 15:02:11 GMT

@GrantL wrote:

I can't get it to run on Edge due to Flash issues

FWIW, you can get get past the flash issues with edge. After you get the error message, click on the link to update flash. Instead of taking you to the update, it should open a popup that lets you allow flash (once) for the site. It is awkward, and generally speaking it's easier with Chrome.