topic Arlo pro 2 base offline? in Arlo Pro 2

Arlo pro 2 base offline?

UnknownE — Sun, 13 Oct 2019 18:10:08 GMT

I'm having an issue right now where my base station doesnt want to connect online , everything worked fine a few days ago and now my base station doesnt want to connect online.

I have tried resetting using the button in the back ,
I've tried reconnecting to ethernet while having the base station off , then turn it back on,
I have replaced the ethernet wire,
Internet works fine with everything else except for the base station. I have run out of ideas on what to do.

Re: Arlo pro 2 base offline?

StephenB — Sun, 13 Oct 2019 22:56:51 GMT

What status are the LED(s) - color and whether they are blinking or solid.

Re: Arlo pro 2 base offline?

UnknownE — Mon, 14 Oct 2019 00:26:14 GMT

Left light is green solid
Middle light is off
Right light is orange solid

Re: Arlo pro 2 base offline?

StephenB — Mon, 14 Oct 2019 03:33:12 GMT

@UnknownE wrote:
Middle light is off

That means that the base is detecting that it isn't connected to a router.

What LED status are you seeing on the router LAN port?

Re: Arlo pro 2 base offline?

UnknownE — Tue, 15 Oct 2019 00:08:18 GMT

Sorry for the late reply ,

So I tried resetting the router again and the base station,

Now my left light is green (solid)

Middle is green( but switches from blinking to solid every few seconds)

Right is orange (solid)

The Lan on the router is blinking green.

I have remove the base station from account and now I'm trying to re add it but I cant locate it at all, I take it there is still an issue with the connection.

Re: Arlo pro 2 base offline?

StephenB — Tue, 15 Oct 2019 03:20:49 GMT

@UnknownE wrote:

Middle is green( but switches from blinking to solid every few seconds)
The Lan on the router is blinking green.
I take it there is still an issue with the connection.

It sounds like it is connecting ok (based on the LED status). Are you trying to add it from a mobile device? Are you on your home wifi network when you are trying to add the base?

Re: Arlo pro 2 base offline?

UnknownE — Tue, 15 Oct 2019 09:44:34 GMT

Yes I have tried adding it from two different phones that are connected to the same wifi .

In both cases I cant find the base, keeps searching and searching then says that it couldnt find the base .

Re: Arlo pro 2 base offline?

StephenB — Tue, 15 Oct 2019 14:33:36 GMT

@UnknownE wrote:
Yes I have tried adding it from two different phones that are connected to the same wifi .

In both cases I cant find the base, keeps searching and searching then says that it couldnt find the base .

Maybe try using the web client from a PC?