topic initial setup problems - can't update firmware - Pro 2 (vms4130p) in Arlo Pro 2

initial setup problems - can't update firmware - Pro 2 (vms4130p)

redsoxfan44 — Sat, 12 Oct 2019 17:42:49 GMT

Brand new user. downloaded app (legacy unfortunately (or maybe fortunately) the only one available). connected router. app found the device and initiated a firmware update. After about 20 minutes, got an error "cannot update firmware". Hit try again and same thing - took much longer this time. My speeds are fine. (download 23Mbps upload 6)

What can I try? Looking for troubleshooting tips came up empty. I miss the days of extensive user manuals packed with the product....

I have a 15 day window to return this thing. Reading all the problems and bad app reviews, I have a feeling it may be returned... tick tock...

Re: initial setup problems - can't update firmware - Pro 2 (vms4130p)

redsoxfan44 — Sat, 12 Oct 2019 19:05:02 GMT

when I said "app found the device" I meant the base station.

I had to force-stop the app to get rid of that error-updating page. Then I re-opened and went back to "add device" to attempt to add the camera, but it still insisted on checking for firmware update. And no way to circumvent. I even reset the router and base station just for good measure.

very frustrating...

-OP

Re: initial setup problems - Pro 2 (vms4130p)

redsoxfan44 — Mon, 14 Oct 2019 13:48:08 GMT

fyi, the problem went away the next day with no changes by me.

Now I am trying to see where to place the camera and testing monitoring capabilities. So far, I'm not so sure this camera is worth the trouble & expense. I get clips showing no people. I think this may have to do with 3-second lookback ability and using with battery vs. power adapter. but if that's required then I will be returning it. Doesn't make sense. That's why I was attracted to a battery-operated camera.