topic Video in library can view on laptop but not on phone. in Arlo Pro 2

Video in library can view on laptop but not on phone.

Nanlee — Thu, 10 Oct 2019 22:27:24 GMT

phone shows motion detected in library but will not let me view them on my phone. I can view on my laptop. this just started it was fine yesterday.

Re: video in library can view on laptop but not on phone.

jguerdat — Thu, 10 Oct 2019 12:32:14 GMT

Have you rebooted the phone and/or reinstalled the app? Does it happen on both WiFi and cell service?

Re: video in library can view on laptop but not on phone.

Nanlee — Thu, 10 Oct 2019 12:48:52 GMT

yes I have turned the phone off and back on. have not uninstalled the app. an my data is off but it has always worked on my wifi until today. It shows there are videos but they just look white when I click to view its all black.

Re: video in library can view on laptop but not on phone.

ShayneS — Fri, 11 Oct 2019 22:51:26 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support