Arlo Pro 2 Base Connected, but App showing as Offline

rroussev — Tue, 08 Oct 2019 06:02:32 GMT

I have a VMB4000 base with two pro 2 cameras which have been working fine for about a year now.

This morning App (Android, iOS and my.arlo.com) all show that base station is offline. Base is fine, connected to the internet, connected to cameras (all 3 leds are green). Tried the usual unplug, wait, replug, etc., but still base still showing offline.

Base device info shows VMB4000r3. Both cameras show as Hardware H3. Can't see firmware versions in App due to the "base offline" status.

Base has a valid IP assigned and I can ping it successfully on my internal network.

Any assistance would be highly appreciated!

Re: Arlo Pro 2 Base Connected, but App showing as Offline

rroussev — Tue, 08 Oct 2019 18:13:54 GMT

I've now managed to solve the problem: I used the App to "Add New Device", reselected the same base station and added the same cameras. Now all appears normal and as before. All motion detected scenes and CVR footage is also in place and intact.

Hopefully this will help others as well.

topic Re: Arlo Pro 2 Base Connected, but App showing as Offline in Arlo Pro 2

Arlo Pro 2 Base Connected, but App showing as Offline

Re: Arlo Pro 2 Base Connected, but App showing as Offline