topic Rif.: Strange Popup: 'Sorry our billing department is not available.' in Arlo Pro 2

Strange Popup: 'Sorry our billing department is not available.'

improve58 — Sat, 05 Oct 2019 15:17:28 GMT

Just this morning got this strange orange popup on my desktop when I opened the account: 'Sorry our billing dept is not available.' Yesterday evening we installed power-adapter-chargers on all four cameras. Changed video quality to best and changed device order. Can't see why that would have any effect. Are others experiencing this? I can work around it since the popup banner at top of screen doesn't completely cover the action icons I need to select. And when I move to the next screen the popup disappears.

Re: Strange Popup: 'Sorry our billing department is not available.'

JessicaP — Mon, 07 Oct 2019 22:08:28 GMT

Hi improve58,

Could you show a screenshot that shows this error you're receiving? Is this also happening on the Arlo app on your phone device?

Re: Strange Popup: 'Sorry our billing department is not available.'

improve58 — Tue, 08 Oct 2019 01:31:15 GMT

THis was only on mac desktop and has since disappeared. didn't make copy of it at the time. Thanks.

Rif.: Strange Popup: 'Sorry our billing department is not available.'

Locutus73 — Tue, 08 Oct 2019 08:28:52 GMT

I got the same message once yesterday on Chrome/Windows.

Regards.

Re: Rif.: Strange Popup: 'Sorry our billing department is not available.'

JessicaP — Tue, 08 Oct 2019 15:48:50 GMT

Hey Locutus73,

Do you have a screenshot that shows that pop up on your web browser? If so, could you share the screenshot?

Re: Rif.: Strange Popup: 'Sorry our billing department is not available.'

Locutus73 — Wed, 09 Oct 2019 18:29:20 GMT

@JessicaP Unfortunately no, it’s just appeared once, I’m sorry.

Regards.