topic Re: Pixelated Video Quality in Arlo Pro 2

Pixelated Video Quality

spoons10696 — Thu, 26 Sep 2019 17:39:34 GMT

I am getting pixelated video quality on my camera......definitely doesnt look like 1080p. What gives? Why so many issues with these things.

Re: Pixelated Video Quality

StephenB — Fri, 27 Sep 2019 00:14:52 GMT

@spoons10696 wrote:

I am getting pixelated video quality on my camera......

Usually that means there is loss on the connection between the camera and the base. How far away is the camera? How many bars of signal strength are you seeing for the camera in the web browser your your app?

Re: Pixelated Video Quality

NewfieDrool — Fri, 27 Sep 2019 05:08:28 GMT

Hi spoons

yes I’ve this issue, good strength from camera to base which is about 8ft in distance.

ive double checked my network, checked my QoS and with DumaOS I’ve also turned of QoS to be sure. I’ve checked in my case the bandwidth from extender to router which is fine but the quality is pretty poor.
I noticed it first popped up with the new app but now there maybe an issue on their side as one or too have noticed it too with playback issues.

Re: Pixelated Video Quality

StephenB — Fri, 27 Sep 2019 10:39:29 GMT

@NewfieDrool - I'm not suggesting there is an issue with your network (or that your issues are also caused by loss on the camera->base connection).

But it is frequently a problem, so it would be helpful for @spoons10696 to give more information on his setup.

Re: Pixelated Video Quality

mamarcac — Fri, 27 Sep 2019 17:01:51 GMT

Long story short after many threads about this, Arlo uses mp4 to compress the videos, and the compression settings they use result in far less than 1080p or 720p quality. Some people have even posted the statistics in other threads.

Their servers seem overloaded, and they've reduced compression quality as a response.

Re: Pixelated Video Quality

spoons10696 — Fri, 27 Sep 2019 19:28:44 GMT

My camera is maybe 12 ft from the base station. Shows as full strength signal and I have plenty fast internet speed in my house. 100gb. Picture quality used to be better for sure. Latest updates or whatever have resulted in the pixelated viewing images.

Re: Pixelated Video Quality

spoons10696 — Fri, 27 Sep 2019 19:31:20 GMT

So if the end result is not full 1080p video due to the compression then why are paying for 1080p cameras!?...sounds like a class action lawsuit waiting to happen if figures have been proven that the quality is not what Arlo advertise.

Re: Pixelated Video Quality

NewfieDrool — Fri, 27 Sep 2019 21:12:17 GMT

They have issues that need sorting, it’s very glitchy at the moment.

hopefully they will sort it out spoons but it’s nowt to do with interference, bandwidth or anything to do with our networks full stop and that’s putting it politely.

Re: Pixelated Video Quality

Beef — Fri, 27 Sep 2019 21:35:21 GMT

Same with mine very pixilated and slow motion.

The image quality is NOT what it used to be...WHY?

billkex — Sat, 28 Sep 2019 16:01:28 GMT

I have noticed that the image quality has changed.

It is NOT as sharp and clear as it used to be, it is blurrier, and fuzzier.

The other thing... watching recorded video either on desktop computer or on the new app, the video occasionally freezes, jumps or speeds up for no reason. .....Why is this happening?

I bought this system based on what it used to be., not this current crap.

Anyone else notice this?

Re: The image quality is NOT what it used to be...WHY?

Retired_Member — Sat, 28 Sep 2019 16:36:51 GMT

My educated guess is that Arlo, being in what appears to be deep financial trouble due to stock dropping over 80% and with rainy prognosis from analysts, is trying to cut every corner possible in order to reduce operational costs. Loud stump of the Arlo ULTRA Launch failure along with numerous competitors stepping up the game and grabbing market shares not helping either. The firmware updates for base stations and cameras forcefully pushed down customer's throats earlier this year jacked-up video compression to reduce footprint of video files stored on the cloud at the great expense of video quality for all of us, the Arlo customers. As the result, that s#it of the video clips we have now is nowhere close to the advertised 1080p quality we paid for.

Re: The image quality is NOT what it used to be...WHY?

billkex — Sat, 28 Sep 2019 16:47:06 GMT

I believe it.

It's very frustrating for longtime owners that know that the quality was better.

One of my cameras in my yard captures a hummingbird feeder. I used to be able to zoom in on the hummingbirds & the quality/detail was awesome. Now, its a blurry, fuzzy, pixelated mess. when recorded, the video skips, freezes, speeds up, etc.

I have rebooted the base, removed & reinstalled the cameras, etc. anything to see if it will help.

At this point, the problem is at THEIR end, not ours. They changed something.

These $200 cameras are not the problem. It''s the Arlo software.

OK Arlo, what are you doing about this?

Re: The image quality is NOT what it used to be...WHY?

wbtje — Sun, 29 Sep 2019 01:34:21 GMT

Same issue since a few days first 4 seconds replays in slow and then blurrey and freeces. When download video it playback normal.

not expected this from arlo.......

Re: The image quality is NOT what it used to be...WHY?

Charlie0239 — Sun, 29 Sep 2019 02:17:13 GMT

I am not at all impressed with the updates. I can walk outside and the cameras not even record my actions. How can I tell if someone is walking on my property at night if the blessed things dont do their job. The other night my son had a nightmare and was convinced someone was at the back door. I had to update the app before it would show the cameras. This was before the september 30 date the email gave. How can I comfort my family if I cannot show them no one is trying to break in. I am seeking a new system. If I find a worth one I will update this post.

Re: Pixelated Video Quality

ShayneS — Mon, 30 Sep 2019 19:05:09 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Pixelated Video Quality

Reallyconfused — Sat, 05 Oct 2019 12:51:22 GMT

Customer support will basically tell you to reboot. Or unplug and reboot, or reboot then unplug and then reboot, or various combinations of the above. This is of course, if you are lucky enough to reach a person who is actually LISTENING to your issue at hand, and not asking the same question of you over and over and over and....well, you get the point.

I have a saved transcript which goes on for an hour and 15 minutes of one inept chat technician who kept asking and asking again, the same questions which I had already replied to several times. If it were not for the fact that I knew for sure I was on the official site, I would have thought for sure I was being pranked!!

Customer service is about the same as the product quality right now. Hit and miss.

Re: Pixelated Video Quality

ShayneS — Mon, 07 Oct 2019 17:01:45 GMT

Hello,

I have a few questions for you:

-Which camera & base station are you experiencing the degraded video quality with?

-What Device/Phone/Model/OS are you using?

-Is it occurring on the web browser as well? is so, which browser?

-If occurring on the Arlo mobile app, which version are you using?

-Is this occurring on wifi & mobile data?

Re: Pixelated Video Quality

mamarcac — Mon, 07 Oct 2019 17:10:53 GMT

I love that after you accurately predicted Arlo support would pepper us with useless/redundant questions, they literally posted right below you doing that exact thing. Too good.

Re: Pixelated Video Quality

ShayneS — Mon, 07 Oct 2019 17:17:30 GMT

@mamarcac

Are you experiencing the issue related to this thread? If you are, can you provide any of the requested information so I can further escalate the issue.

Thank you

Re: Pixelated Video Quality

mamarcac — Mon, 07 Oct 2019 17:20:15 GMT

@ShayneS Yes, and I've posted in other threads about the poor video quality since May 2019.

Is one of the Arlo Development leads actually being given our feedback and experiences? I actually posted a sample video in another thread this summer. Videos from this weekend still show the same behavior, so nothing has been improved in the firmware...