topic cannot find teh base station with new app in Arlo Pro 2

cannot find teh base station with new app

Grenachefrance — Thu, 03 Oct 2019 14:33:20 GMT

I downloaded the new app and now the app cannot find the basestation.

Basestation is connected with the same ethernet

Re: cannot find teh base station with new app

JamesC — Thu, 03 Oct 2019 15:56:38 GMT

Grenachefrance,

When downloading the new arlo mobile app, simply log in with the same credentials that you used in the past. No additional set up is needed, none of your devices or hardware will need to be set up again.

JamesC

Re: cannot find teh base station with new app

Grenachefrance — Mon, 14 Oct 2019 11:13:38 GMT

The new app cannot find the base station.

I tried several times with resetting the base station.

no results

iPhone and iPad connected with the same WiFi network.
need urgent solution

Re: cannot find teh base station with new app

JamesC — Mon, 14 Oct 2019 16:18:29 GMT

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: cannot find teh base station with new app

Grenachefrance — Mon, 14 Oct 2019 16:59:07 GMT

impossible To contact help center

Re: cannot find teh base station with new app

Grenachefrance — Fri, 18 Oct 2019 13:58:07 GMT

No solutions found in help center

please tell me how to contact somebody!

Re: cannot find teh base station with new app

Grenachefrance — Fri, 18 Oct 2019 14:01:46 GMT

No solutions found in help center

please tell me how to contact somebody!

live chat unavailable

Re: cannot find teh base station with new app

michaelkenward — Sat, 19 Oct 2019 10:09:52 GMT

Tells us a bit more about what you are doing and where it goes wrong.

Is this the iPhone app?

What have you tried to fix it?

For example, have you removed and reinstalled the app?

Re: cannot find teh base station with new app

Grenachefrance — Sat, 19 Oct 2019 10:35:25 GMT

Hello

The new Arlo app cannot find the base stationVMB 4000

Both iPhone and base station on same WiFi

I already resetted several times the base station.

Still cannot find the base station

It works partly with the Arlo Legacy app. but it indicates that I will have to download the new app.

Thanks

Willem.