topic Re: Arlo Pro 2 Base Station No Network Connection with Netgear Nighthawk in Arlo Pro 2

Arlo Pro 2 Base Station No Network Connection with Netgear Nighthawk

Hammo- — Sun, 11 Aug 2019 09:05:04 GMT

Arlo Base Station connects to network when put directly through modem but no connection through Netgear Nighthawk D7000v2 Router.

Through livechat with Netgear and Arlo I have error checked most things but still no connection.

Router ports all work and I have connected other devices in each port but no connection when using Arlo Base Station. The Router lights on the Port are Amber with cable plugged in. I have reset Arlo but still no change. Results always Green Led Light for Power, No Light for Internet, Amber light for Camera.

Welcome any suggestions ?

Thanks in Advance

Re: Arlo Pro 2 Base Station No Network Connection with Netgear Nighthawk

JessicaP — Mon, 12 Aug 2019 22:43:32 GMT

Hey Hammo-,

Sorry to hear that your Arlo Pro Base Station isn't working with your router. Let me gather more information from you through private message.

Re: Arlo Pro 2 Base Station No Network Connection with Netgear Nighthawk

abogadosean — Thu, 03 Oct 2019 12:53:28 GMT

Same issue we are having. Just added an Xfinity modem/router. No green on middle internet light. Did they respond to you? Did your issue resolve?

Re: Arlo Pro 2 Base Station No Network Connection with Netgear Nighthawk

JessicaP — Thu, 03 Oct 2019 17:56:14 GMT

Hey abogadosean,

Try checking with your router first with a different device to see if you're receiving Internet. You can try using a different Ethernet cable or try plugging onto a different router port to see if that shows the Internet LED.