topic Re: Offline problem - moved power source in Arlo Pro 2

After moving this to another room, shows offline. Shows all 3 green LEDs on Base Station.

Ralphtia — Wed, 02 Oct 2019 18:46:40 GMT

Since it is wireless we have this box that is plugged into the wall for power. I moved it to another room and now it says it doesn’t have power. The box is lit up and the Arlo thing has all 3 lights green. I have restarted it. Reset it - nothing. What am I doing wrong

Re: Offline problem - moved power source

Ralphtia — Wed, 02 Oct 2019 07:17:00 GMT

I EVEN PUT IT BACK IN THE ROOM IT WAS IN AND STILL SAME THING

Re: Offline problem - moved power source

Dannybear — Wed, 02 Oct 2019 07:34:43 GMT

The box you mentioned is likely the base station unit that has the three LEDs.

If all three LEDs are green it should be working and talking to the App on your phone.

If you’re getting a power missing message it could be that the camera is missing external power if it is plugged in.

Can you clarify if the above is the case.

Re: Offline problem - moved power source

michaelkenward — Wed, 02 Oct 2019 10:33:20 GMT

@Ralphtia wrote:

Since it is wireless we have this box that is plugged into the wall for power. I moved it to another room and now it says it doesn’t have power.

What are we talking about here? The hub for your Arlo system?

I assume that you still have it plugged into a router.