topic Re: Slow replay in Arlo Pro 2

Library recordings will play in slow motion using iOS Arlo App 2.9.1

Enzogolfo — Mon, 30 Sep 2019 21:28:56 GMT

I’m viewing all my videos from 7 cameras (some arlo pro and some arlo pro2) and they start slow and clumsy and then normal. Is it a cloud problem? Is someone else having same problem?

Slow playback & video a bit choppy

Jamez_S — Fri, 27 Sep 2019 21:13:48 GMT

Playback of recorded activity is very slow and choppy. It was fine this morning. iOS 13.1.

Re: Slow replay

TomMac — Thu, 26 Sep 2019 22:02:35 GMT

It may be your service... try it on the web access ; https://my.arlo.com

It may help determine where the issue lies.

Re: Viewing video problem

Heinie — Fri, 27 Sep 2019 04:28:07 GMT

I have the same problem too! Its in slow motion for 3 sec. and after that it will come back to normal speed. Is this the new update?

Re: Viewing video problem

NewfieDrool — Fri, 27 Sep 2019 04:44:04 GMT

Yep, me too. Seems to drop frames and have a poor image quality too.

Re: Viewing video problem

Heinie — Fri, 27 Sep 2019 07:03:41 GMT

Why is the arlo legacy working great than the new arlo app?

Re: Slow replay

Jamez_S — Fri, 27 Sep 2019 17:15:33 GMT

Nope. Same issue. Playback begins in slow motion then after 3-5 seconds resumes normal playback.

Re: Slow replay

JRif — Fri, 27 Sep 2019 21:47:32 GMT

I have continuous choppy, pixelated video and slow video playback that speeds up and slows down randomly. This occurred immediately after I downloaded the new app. I also get multiple notifications for every recording with the new app. Anyone have a fix?

Re: Slow replay

Busav8or — Fri, 27 Sep 2019 21:49:45 GMT

I just started having the same issue a couple of days ago.

Re: Slow replay

JRif — Fri, 27 Sep 2019 21:50:54 GMT

Yes, mine has only been about three days now.

Re: Viewing video problem

JessicaP — Fri, 27 Sep 2019 22:37:28 GMT

Hey everyone,

Is this happening through the web client on your computer? What phone device are you using? Have you tried reinstalling the Arlo app and rebooting your phone device to see if that helps?

Re: Viewing video problem

Dannybear — Fri, 27 Sep 2019 23:08:29 GMT

Same here, goes slow motion for a few seconds then ok but sometimes speeds up after 10 seconds and eventually video stalls, audio playback remains at normal speed.

Upgrade to latest iOS app and phone reboot makes no difference.

Re: Viewing video problem

Heinie — Fri, 27 Sep 2019 23:08:35 GMT

Im using an iphone x
The old arlo app is working better than the new arlo app thats why im not using the new app

Re: Viewing video problem where they start slow and clumsy and then normal

CeeG — Fri, 27 Sep 2019 23:19:15 GMT

Having similar problems and long delays in video showing to view. Anyone if it's possible to go back to using old app? I have an iphone.

Re: Viewing video problem where they start slow and clumsy and then normal

CeeG — Fri, 27 Sep 2019 23:28:47 GMT

Tried it doesn't work. It has to be a bug in the new app. What's the point in purchasing security if it doesn't work properly? Totally defeats the purpose.

Re: Viewing video problem

Enzogolfo — Sat, 28 Sep 2019 00:30:03 GMT

Tried but no results

Re: Viewing video problem

Enzogolfo — Sat, 28 Sep 2019 00:50:41 GMT

Yes with arlo legacy app everything works fine but when I use new arlo app problem is back

Re: Viewing video problem

Enzogolfo — Sat, 28 Sep 2019 00:52:09 GMT

I’m viewing video always from my iPhone7 and never happened until now

Re: Viewing video problem

Enzogolfo — Sat, 28 Sep 2019 02:33:38 GMT

It started to work right again

Re: Viewing video problem

Unknown- — Sat, 28 Sep 2019 03:09:02 GMT

Add me as well, getting worse for me and the timeline bar never moves but video plays