https://community.arlo.com/t5/Arlo-Pro-2/New-app-is-having-playback-issues/m-p/1730479#M35642 <P>We installed these in May and everything worked great u til this new app. <BR />Now our captured videos play back super fast or don’t play back at all. <BR />Half the time the cameras don’t capture or record . <BR />If they do capture or recited the playback is horrible. <BR />Cannot watch live cameras. <BR />We updated our modem and router to a more powerful neatgear Nighthawk thinking this will help. <BR />It doesn’t help. All this money spent for what? Nothing works correct anymore and I’m rather upset.</P> Wed, 02 Oct 2019 20:14:23 GMT bigdawgs1973 2019-10-02T20:14:23Z https://community.arlo.com/t5/Arlo-Pro-2/New-app-is-having-playback-issues/m-p/1730479#M35642 <P>We installed these in May and everything worked great u til this new app. <BR />Now our captured videos play back super fast or don’t play back at all. <BR />Half the time the cameras don’t capture or record . <BR />If they do capture or recited the playback is horrible. <BR />Cannot watch live cameras. <BR />We updated our modem and router to a more powerful neatgear Nighthawk thinking this will help. <BR />It doesn’t help. All this money spent for what? Nothing works correct anymore and I’m rather upset.</P> Wed, 02 Oct 2019 20:14:23 GMT https://community.arlo.com/t5/Arlo-Pro-2/New-app-is-having-playback-issues/m-p/1730479#M35642 bigdawgs1973 2019-10-02T20:14:23Z https://community.arlo.com/t5/Arlo-Pro-2/New-app-is-having-playback-issues/m-p/1730877#M35717 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/757313">@bigdawgs1973</a></P> <P>&nbsp;</P> <P>Have you tried contacting customer support regarding this issue? I have attached the link here for you -&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Wed, 02 Oct 2019 20:13:56 GMT https://community.arlo.com/t5/Arlo-Pro-2/New-app-is-having-playback-issues/m-p/1730877#M35717 ShayneS 2019-10-02T20:13:56Z