topic Re: Does the Arlo service/Tech Dept. view this forum? in Arlo Pro 2

Does the Arlo service/Tech Dept. view this forum?

billkex — Sun, 29 Sep 2019 16:34:14 GMT

Does anyone know if the Service/Tech dept. of Arlo read these posts? Or is this just a forum where Arlo owners vent and share experiences?

These are serious issues that never existed a few months ago. (lousy image quality, video playback freezing, skipping speeding up, slowing down, etc.)

From what I understand, If I contact customer support, I will be charged for their assistance.

In a nutshell, do we know if Arlo is looking into these problems? ....or is this just a waste of time?

Re: Does the Arlo service/Tech Dept. view this forum?

Streak2 — Sun, 29 Sep 2019 23:32:26 GMT

Arlo community managers do monitor these forums. However the best way to get support is to in fact contact support via this link

https://www.arlo.com/en-us/support/contact.aspx

Re: Does the Arlo service/Tech Dept. view this forum?

NewfieDrool — Mon, 30 Sep 2019 08:59:54 GMT

Is support handled by Arlo themselves or by a third party?

Re: Does the Arlo service/Tech Dept. view this forum?

michaelkenward — Tue, 01 Oct 2019 11:14:20 GMT

@NewfieDrool wrote:

Is support handled by Arlo themselves or by a third party?

Perhaps both.

As @Streak2 says, there are Arlo people here, bit there is also the official support channel which may, like many businesses, use call centres.

Re: Does the Arlo service/Tech Dept. view this forum?

NewfieDrool — Tue, 01 Oct 2019 11:42:36 GMT

Thanks.

so we are not sure is what is boils down too. It’s just seems all a bit scripted but as you say that’s how some companies feel it should be conducted.

Re: Does the Arlo service/Tech Dept. view this forum?

ShayneS — Tue, 01 Oct 2019 17:48:14 GMT

Hi @NewfieDrool

Is there something I can help you with? feel free to ask away & I'll do my best to assist you.

Re: Does the Arlo service/Tech Dept. view this forum?

NewfieDrool — Tue, 01 Oct 2019 18:21:23 GMT

Thanks Shayne, could you possible let us know if support is Arlo or is it handled via a third party?

Re: Does the Arlo service/Tech Dept. view this forum?

NewfieDrool — Thu, 03 Oct 2019 06:16:59 GMT

Shayne I found the answer.

https://www.arlo.com/jp/about/gdpr/default.aspx

would it have been that hard to tell me customer services are handled via salesforce.com, it’s not exactly private or confidential.

Im guessing maybe you are part of this company too hence the script type replies.

arlo need to get this sorted as as the product is good but you often hear support is not the greatest.