topic Arlo Pro 2 CVR questions in Arlo Pro 2

Arlo Pro 2 CVR questions

brenno — Mon, 11 Dec 2017 18:21:04 GMT

Hi all,

I have a couple of questions regarding CVR with the Arlo Pro 2 (plugged in on AC power, of course).

I understand that motion detection alerts will still be active when the CVR is on. I also understand that you cannot directly download from the CVR timeline. But will I be able to still download the motion-activated clips when the CVR is on?

2) Netgears tells me that the CVR plan costs $9.99/camera per month, and $99.99/camera per year. But I can't seem to find how to subscribe to CVR for a month only (as opposed to an entire year). I am not given the option neither on the IOS app nor on the web app. Any clues?

3) And finally, with CVR on, will motion-detection activated clips still be stored locally if I have a USB storage device connected to my Arlo Base?

Re: Arlo Pro 2 CVR questions

jguerdat — Mon, 11 Dec 2017 18:57:35 GMT

1) Yes, motion recordings still work with CVR enabled. In fact they are noted on the CVR timeline with bars to show when a recording was made to help you locate a specific event for further examination.

2) There is no 1 month subscription. You would need to sign up, perhaps for the monthly charge rather than for a year, and remember to cancel when no longer desired.

3) As with 1), yes, any motion recordings are stored on the cloud as well as on the USB drive.

Re: Arlo Pro 2 CVR questions

Johnny45 — Tue, 12 Dec 2017 02:00:31 GMT

Please let us know if your timeline is in sync if you chose to try the CVR feature. I've found it to be mostly useless as the timeline of green highlighted activity doesn't match the video. The degree of the time changes day by day which makes it almost entirely impossible to view the CVR video of note through the timeline function. Nest does this very well, not sure why Netgear struggles with this.

I don't have time in my life to waste with first level support telling me to reset this, power cycle, that, blah blah blah. Just fix the systemic issue.

Re: Arlo Pro 2 CVR questions

brenno — Tue, 12 Dec 2017 02:04:27 GMT

Thanks for letting me know about this issue. Is this inability to sync motion recordings with the continuous timeline a generalized issue, as far as you know? I am still considering enrolling, though I find it very hard to wrap my head around the fact that Netgear advertises a monthly rate that is different from a (supposedly discounted) yearly rate, yet offers no monthly enrollment options...

Re: Arlo Pro 2 CVR questions

JamesC — Wed, 31 Jan 2018 18:51:18 GMT

Johnny45,

A firmware update was recently released for Arlo Pro 2. Are you still experiencing this issue?

JamesC

Re: Arlo Pro 2 CVR questions

Johnny45 — Sun, 04 Feb 2018 00:57:21 GMT

I am and it actually seems even worse now. My time line function doesn't seem to work at all. The video has many breaks and wants to jump to live video. I appreciate the follow up but the issue is worse now.

Re: Arlo Pro 2 CVR questions

jguerdat — Sun, 04 Feb 2018 14:31:23 GMT

App or browser? What device and OS? I'm seeing what seems to be improvement in the alignment of recordings vs the time noted on the timeline and haven't seen many breaks other than those I've instigated (router reboots, etc.). I haven't watched CVR enough yet to be comfortable in saying it's much better but it seems headed that way.

Re: Arlo Pro 2 CVR questions

Johnny45 — Fri, 09 Feb 2018 03:40:26 GMT

Android app on my Samsung Note 8. The time line is accessible and scrolling and forwarding or reversing video now but I still have the original issue of it never being in synch.

Re: Arlo Pro 2 CVR questions

jguerdat — Fri, 09 Feb 2018 12:45:20 GMT

Just tested using a web browser and the timeline and recording bars seem to be lining up fine at the moment.

Re: Arlo Pro 2 CVR questions

CB11 — Sun, 11 Feb 2018 17:23:53 GMT

I discovered that my two cvr cameras are not recording to local USB. I know the continuous video doesn't record locally but I thought the motion events would still. They don't seem to and support told me this is expected? The only recordings on my USB drive are from a third camera that I dont have cvr enabled on.

Re: Arlo Pro 2 CVR questions

JamesC — Tue, 13 Feb 2018 19:38:24 GMT

CB11,

I tested this and got the same results. I have escalated this topic for further investigation to clarify if this is intended behavior.

JamesC

Re: Arlo Pro 2 CVR questions

Cosmin — Wed, 14 Feb 2018 11:14:53 GMT

Hello,

I whant to add second arlo pro 2 camera to cvr but i have to pay again the subscription for first one i think that something is wrong .

Re: Arlo Pro 2 CVR questions

JamesC — Wed, 14 Feb 2018 15:57:13 GMT

Cosmin,

You will be issued a refund for the unused portion of the subscription. When adding the second subscription plan, the billing cycle is realigned to match the new subscription start date.

JamesC

Re: Arlo Pro 2 CVR questions

beresford_pi — Wed, 14 Feb 2018 23:11:54 GMT

I have a VMB4000 base station. That particular model was not among the available choices when I started this reply.

The snippets of video that are recorded when the camera detects motion do not match the time on the CVR timeline.

Bought all components new from Best Buy about 2 weeks ago. So, fresh firmware/software updates.

Any suggetions?

Re: Arlo Pro 2 CVR questions

jguerdat — Thu, 15 Feb 2018 02:27:49 GMT

That's an issue that's been around for a bit. Open a case with support here so more complaints help get faster efforts.

Re: Arlo Pro 2 CVR questions

Johnny45 — Thu, 15 Feb 2018 03:05:15 GMT

I'm dumping my Arlos for the Nest Outdoor IQ as soon as it's available next week. Nest handles the time line correctly. This is fundamental stuff, Neatgear.

Re: Arlo Pro 2 CVR questions

Jonjonajamieson — Tue, 20 Feb 2018 22:29:26 GMT

I too have been having issues viewing CVR footage on the iOS App on the new iPhone X. It’s appalling I can’t believe I paid £70 for something I can’t even view properly. Sometimes I have black gaps. Then randomly instead of the black gaps in the same position they’ll be recordings. Other times it just refuses to play. Sometimes it’s really badly out of sync. My internet is 300mbps download! 20mbps Upload.

Re: Arlo Pro 2 CVR questions

Jonjonajamieson — Wed, 28 Feb 2018 19:20:21 GMT

I would completely avoid getting CVR. It is incredibly buggy on the app to a point where it becomes unusable. Also I’ve noticed on my pro 2 not every recording ends up on the library. Even though I get a red number on the library indicating a recording is available. .. . But when I get there nothing is there?!? This is the only camera I have cvr. And funnily enough it’s the only camera im seeing random bugs.