topic Arlo Pro 2 and CVR in Arlo Pro 2

Arlo Pro 2 and CVR

Doxiedoglover — Sat, 28 Sep 2019 18:51:33 GMT

I have a question: the Arlo Pro 2 is recording constant due to movement in tree leaves across the street , I have CVR package. I used the option to crop the section where I want the camera to record, it is way below that tree yet it is still picking it up.
Suggestions?
I am new to CVR package and unlike the other packages I can't choose just people and cars like I had before.
Thank you!

Re: Arlo Pro 2 and CVR

ShayneS — Mon, 30 Sep 2019 23:20:11 GMT

Hi @Doxiedoglover

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro 2 and CVR

Doxiedoglover — Tue, 01 Oct 2019 00:47:24 GMT

no..we are encouraged to use this first so I am , additionally the wait in the queue when I have called support is lengthy

Re: Arlo Pro 2 and CVR

ShayneS — Tue, 01 Oct 2019 17:15:05 GMT

Hi @Doxiedoglover

Have you went to your smart notifications and checked to see if your camera is in the Active Smart section?

You can also try lowering the sensitivity values to see if you can reach your desired results.

Re: Arlo Pro 2 and CVR

Doxiedoglover — Sat, 05 Oct 2019 21:30:35 GMT

yes it is 🙂