topic Camera not detecting motion. Tried running motion detection test and detects. Tried restarting. in Arlo Pro 2

Camera not detecting motion. Tried running motion detection test and detects. Tried restarting.

Mandatoryswe — Mon, 30 Sep 2019 16:20:53 GMT

Hi,

One camera is no longer detecting motion. I ran the motion detection test, and while other cameras show the yellow indicator on the camera itself when motion is detected, this camera in question does not. I have not done anything to it, there is still battery left, it simply stopped working. I have tried to restart the base station several times. Any suggestions, or is it simply broken already after 2 months?

Also seems Arlo's website is broken, I can't seem to log in and get contact with support.

Re: Camera not detecting motion

Mandatoryswe — Sat, 28 Sep 2019 07:53:55 GMT

Hi,

I got the number to the support and called them, turned out we had to remove the camera from base station, take the battery out for 10s, and then re-connect the camera to the base station, and then it worked. So issue resolved.

Can also mention that I had Arlo smart at the time, and I had to go in and re-buy the same arlo smart subscription (zero sum purchase since I already have the service), in order for getting Arlo smart for this particular camera again to work.