topic Re: Window reflection in Arlo Pro 2

Window reflection where camera mounted inside and at night, shows reflection of itself

Madmom2 — Wed, 25 Sep 2019 15:55:20 GMT

I have my camera mounted inside and at night the camera only shows a reflection of itself. Are there settings to be changed so that it looks out the window?

Re: Window reflection

JessicaP — Wed, 25 Sep 2019 15:54:18 GMT

Hi Madmom2,

Be aware that motion detection does not work through windows reliably. You can read more about it here: Does motion detection work through glass or windows?

Re: Window reflection

TomMac — Wed, 25 Sep 2019 16:08:35 GMT

Only the Q camera will work well thru glass as it uses pixel change for detection ( not PIR , glass blocks IR )

Also make sure there is no back lighting and camera lens right up to glass IF viewing only

Re: Window reflection

Madmom2 — Wed, 25 Sep 2019 18:07:47 GMT

Thank you. Can I add a Q camera to my Pro2 system? Are they compatible?

Re: Window reflection

StephenB — Wed, 25 Sep 2019 19:56:52 GMT

@Madmom2 wrote:

Thank you. Can I add a Q camera to my Pro2 system? Are they compatible?

You can have a Q camera and Pro 2 cameras on the same account. The Q doesn't connect to a base station, it connects directly to the Arlo Cloud. The Q connects via WiFi, the Q+ connects via either wifi or ethernet.

Re: Window reflection

Madmom2 — Thu, 26 Sep 2019 16:55:48 GMT

And does the Arlo Q support CVR?

Re: Window reflection

JessicaP — Thu, 26 Sep 2019 21:05:47 GMT

Arlo Q does support CVR. You can read more about CVR here: What is continuous video recording (CVR) and how do I get it?

Re: Window reflection

Madmom2 — Mon, 30 Sep 2019 13:03:39 GMT

The Q seems to be working much better, but there are still times at night that I can only see the camera's reflection, and not outside. Any suggestions on settings that need to be adjusted?

Re: Window reflection

StephenB — Mon, 30 Sep 2019 13:37:18 GMT

@Madmom2 wrote:

The Q seems to be working much better, but there are still times at night that I can only see the camera's reflection, and not outside. Any suggestions on settings that need to be adjusted?

This can of course happen if the room is lit (at least I often can see my own reflection in the windows after dark). There aren't any settings in the camera that would help - it will capture whatever light reaches it.

You could try angling the camera differently, or maybe putting it in an enclosure of some kind that blocks the room lighting.