topic Re: Arlo Pro2 camera failure after connecting to VMA4900 in Arlo Pro 2

Arlo Pro2 camera failure after connecting to VMA4900

Jambotatu — Mon, 23 Sep 2019 08:49:43 GMT

I have two Pro2s and one Pro connected to Pro2 base station. This week I installed power adaptor VMA4900 on both Pro2s. This morning both Pro2 cameras showed white screens even though sound etc was operational. The Pro had no problems. I assumed something had happened on the supply line to take out both Pro2s. I physically removed one and after some investigation found that if I 'removed device' and added it again everything went back to normal. I tried to remove the second but found I had to climb a ladder and press the synch button to add it to the base station. Is this a known problem ?

Re: Arlo Pro2 camera failure after connecting to VMA4900

ShayneS — Tue, 24 Sep 2019 21:15:33 GMT

Hi @Jambotatu

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro2 camera failure after connecting to VMA4900

Jambotatu — Wed, 25 Sep 2019 08:57:26 GMT

Thank you for responding. I've tried Arlo support, so you sign in to my arlo then you go to help and it asks you to sign in again , and round and round you go.

I tried your link it took me to Arlo support. I could not find an option to send my query. I went to chat and filled out the requisite form and it came back with chat not available.

I tried phone help. Nice music but it all went quiet after 5 minutes.

Is there a way to send a written query ?

Regards

Re: Arlo Pro2 camera failure after connecting to VMA4900

ShayneS — Fri, 27 Sep 2019 17:58:47 GMT

Hi @Jambotatu

Are you still experiencing this issue?

Re: Arlo Pro2 camera failure after connecting to VMA4900

Jambotatu — Mon, 16 Dec 2019 10:02:07 GMT

Thanks for responding. Sorry for delay. This must have been a 1 off. I've had a few months of faultless operation (touch wood).

Re: Arlo Pro2 camera failure after connecting to VMA4900

ShayneS — Mon, 16 Dec 2019 19:25:06 GMT

@Jambotatu

No problem & that is great news. Please let me know if you have any questions.