topic Re: Adding new modes in Arlo Pro 2

A new mode does not work

danslim — Mon, 23 Sep 2019 15:41:20 GMT

I have a Arlo Pro 2 Smart Security System with 4 Cameras and any new mode I configure, none of them work

Re: Adding new modes

danslim — Mon, 23 Sep 2019 15:59:21 GMT

Hi, I have created a new custom mode but it does not recording when motion is detected. However, if I pick an old custom mode, it does record, but I cannot stop it sending emails to an old email address.

Re: Adding new modes

danslim — Mon, 23 Sep 2019 16:01:52 GMT

Maybe I need to upgrade the firmware but I do not know how to. Any thoughts?

Re: Adding new modes

michaelkenward — Tue, 24 Sep 2019 14:43:01 GMT

Firmware gets updated automatically.

Without knowing what you are doing with your modes, it is hard to guess why things don't work.

Sending to an old email address suggests that you have changed something that might require a system reset.

Can you edit the rule that is sending to the "old" address?

Re: Adding new modes

danslim — Wed, 25 Sep 2019 07:17:05 GMT

OK. Let's start form the beginning...

About one year ago I bought this system and was able to setup a few custom modes.

Everything was all right until one day when I removed a rule/camera from one of the custom mode.

Since than, all the rest of 4 cameras stopped recording.

I deleted the rule and after that I recreated. Still no recording.

I tried another custom mode I created long time ago and BINGO! all cameras were recording.

However, even in the How would you like to be notified? section I unchecked both check boxes (including Send email alert) in all rules, all 5 cameras keep on sending emails every time they detect movements.

To be able to manage all these hundreds of emails, I changed the email address with another one which I do not use it at all. Useless, because all 5 cameras keep on sending emails to the "old" email address.

I searched for an Arlo Tech Support webchat but could not find any

I will try to contact customer support using the link from you.

I even changed the email address from my profile with the new one and still all 5 cameras keep on sending emails to the "old" email address.

I have turned off and on the base a few times and nothing has changed.

It is really frustrating. I work in IT as Solution Designer but I have never came across with something like this before.

Re: Adding new modes

danslim — Wed, 25 Sep 2019 14:32:12 GMT

I Called and I followed the below steps:

Go to Settings -> My Devices and Remove the base station (automatically all cameras were removed)
Unplug all cables from base station
After one minute, plug back in all cables
Press the Reset button for 30 seconds
Wait until all lights are green
Bring back in all cameras one-by-one (press 2 secs base station sync button than go and press 2 secs camera sync button)
Re-create all custom modes one-by-one
When edit each rule, only one check box can be selected in How would you like to be notified? either Push Notification OR Send email alert

After all these steps the whole system including 4 cameras were back to normal