topic Re: Free subscription in Arlo Pro 2

Cameras are not detecting motion

Lisab75 — Tue, 24 Sep 2019 22:07:11 GMT

Hi. My cameras have stopped recording. It must be to do with my subscription. I thought that i could still have recordings with a free subscription. I can only watch live. Is this right? Thanks for any help

Re: Free subscription

danslim — Mon, 23 Sep 2019 15:43:25 GMT

same with mine

Re: Free subscription

Lisab75 — Mon, 23 Sep 2019 15:45:29 GMT

Hey. I’ve tried calling and a live chat. Can’t get through on either. Have you tried getting in touch?

Re: Free subscription

danslim — Mon, 23 Sep 2019 15:45:52 GMT

However, if I pick an old mode I created months ago, all seams to work OK except sending mails to an old email address

Re: Free subscription

Lisab75 — Mon, 23 Sep 2019 15:47:31 GMT

All a bit bizarre

Re: Free subscription

danslim — Mon, 23 Sep 2019 15:47:47 GMT

Hi, This is my first attempt to get in touch with the community

Re: Free subscription

danslim — Mon, 23 Sep 2019 15:49:44 GMT

Yes, very bizarre behavior! It is very annoying

Re: Free subscription

ShayneS — Tue, 24 Sep 2019 22:06:43 GMT

Hi @Lisab75

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Cameras are not detecting motion

snaphook31 — Tue, 24 Sep 2019 22:43:26 GMT

My barely detect motion, and they've progressively gotten worse over the last few months.

Re: Cameras are not detecting motion

Dungeness — Tue, 24 Sep 2019 23:06:13 GMT

I posted a question here I have a similar problem. I’ve had Arlo pro 2 about six weeks. Out of the blue one of three cameras stopped recording. I removed the device and reloaded it but it doesn’t make any difference. Like you I can see live but not record. Where in the heck is Arlo customer support here?

Re: Cameras are not detecting motion

ShayneS — Tue, 24 Sep 2019 23:46:16 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Cameras are not detecting motion

Sugar50 — Wed, 25 Sep 2019 00:28:14 GMT

No, your cameras should record and if you have a USB in your base station it can be saved. With the required new app download my entire Arlo system records intermittently and the batteries are draining at an unprecedented pace

Re: Cameras are not detecting motion

danslim — Wed, 25 Sep 2019 11:18:03 GMT

I Called 1800-549-680 and I followed the below steps:

Go to Settings -> My Devices and Remove the base station (automatically all cameras were removed)
Unplug all cables from base station
After one minute, plug back in all cables
Press the Reset button for 30 seconds
Wait until all lights are green
Bring back in all cameras one-by-one (press 2 secs base station sync button than go and press 2 secs camera sync button)
Re-create all custom modes one-by-one
When edit each rule, only one check box can be selected in How would you like to be notified? either Push Notification OR Send email alert

After all these steps the whole system including 4 cameras were back to normal 🙂

Re: Cameras are not detecting motion

snaphook31 — Wed, 25 Sep 2019 20:15:54 GMT

I tried this and it didn't do anything. Fedex just dropped off a package and they were 3 feet away before it sensed anyone.

Re: Cameras are not detecting motion

ShayneS — Fri, 27 Sep 2019 18:08:54 GMT

Hi @snaphook31

If you are experiencing issues with motion detection, you can take a look at this article regarding the best positioning for the wireless cameras.

How do I position my Arlo wire-free camera?