topic Re: Not recording to library in Arlo Pro 2

Not recording to library

cjselondon — Fri, 20 Sep 2019 15:12:26 GMT

I don't know what to do, I have disconnected, reset everything, and my alro will not record to the library. The camera is registering movement, and I can record manually. They do not record and save into my library when they register movement. What can i do?

Re: Not recording to library

StephenB — Fri, 20 Sep 2019 15:31:44 GMT

Have you tried support? https://www.arlo.com/en-us/support/contact.aspx

Re: Not recording to library

ShayneS — Fri, 20 Sep 2019 22:15:49 GMT

Hi @cjselondon

Along with what StephenB mentioned, What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

What Phone/Device/Model/OS are you using?

Are the recordings missing from the library on the mobile app & the web browser?

Re: Not recording to library

spykid — Mon, 23 Sep 2019 00:29:12 GMT

Same issue here, but for only one of four cameras. Hard wired camera is the problem. It is alarmed with armed mode to record upon motion. Video recording is enabled.

Re: Not recording to library

spykid — Mon, 23 Sep 2019 00:30:16 GMT

I should mention that this scenario is true viewing from both desktop and phone app.

Re: Not recording to library

ShayneS — Tue, 24 Sep 2019 16:44:15 GMT

Hi @spykid

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support