topic Re: camera disappears and does not synch in Arlo Pro 2

camera disappears and does not synch

torum — Mon, 11 Dec 2017 17:36:36 GMT

Trouble to synch arlo pro 2 with basestation. Intial synch was successful. but being updated firmware after that the camera disappears and does not come back in the arlo app even though it is left for a day.

Tried disconnect or restart the basestation or camera, but nothing happen. How should I do for synch again??

Re: camera disappears and does not synch

TomMac — Mon, 11 Dec 2017 17:36:49 GMT

Open and pull battery, then replace

Use REMOVE DEVICE in settings to make sure settings for camera are gone

Power button reboot base ( off -on, let it come online first before next step )

Resync as if new to bring back

Re: camera disappears and does not synch

torum — Mon, 11 Dec 2017 17:37:15 GMT

I have attemped as advised, but not suceeded. Pilot lamp in the camera stayed blinking in blue at same pace until timeout. I have tried this a couple of time, but same then not resynch. Should be any other ways done??

Re: camera disappears and does not synch

JamesC — Mon, 11 Dec 2017 17:37:26 GMT

torum.

Restart your base station and bring the camera close to the base (within a few feet) and initiate the sync process again. Are you still experiencing an issue?

JamesC

Re: camera disappears and does not synch

torum — Mon, 11 Dec 2017 17:37:37 GMT

It doesn't work...

Re: camera disappears and does not synch

JamesC — Mon, 11 Dec 2017 17:37:51 GMT

torum,

What devices show in your Arlo account under Settings > My Devices?

JamesC

Re: camera disappears and does not synch

torum — Mon, 11 Dec 2017 21:13:39 GMT

Basestation, 2 arlo pro cameras which synch was succeeded. However, doesn't show the third camera, arlo pro 2, I want to synch. It used to show that until I removed.

Re: camera disappears and does not synch

jguerdat — Mon, 11 Dec 2017 21:31:01 GMT

When pressing the base sync button, be sure to only briefly press it - don't hold it. Does that work?

Re: camera disappears and does not synch

torum — Mon, 11 Dec 2017 21:47:51 GMT

No, it doesn't...

Re: camera disappears and does not synch

jguerdat — Tue, 12 Dec 2017 12:53:12 GMT

Have you tried to sync with it plugged into the charger? If that doesn't help, open a case with support here.

Re: camera disappears and does not synch

torum — Tue, 12 Dec 2017 20:48:28 GMT

I did that, but it doesn't work.

Re: camera disappears and does not synch

JamesC — Thu, 14 Dec 2017 16:30:04 GMT

torum,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: camera disappears and does not synch

torum — Fri, 22 Dec 2017 07:19:26 GMT

Hi, guys,
Having communicating with Netgear support my case has ended up to return goods. Deficiency might be in that product. Thank you.