topic Re: One of my cameras & doorbell does not send notification or record in Arlo Pro 2

One of my cameras & doorbell does not send notification or record

peetdk — Wed, 18 Sep 2019 21:01:12 GMT

So I got two cams, one of them works fine, detects motion, send notification and record it.

The other camera also detects motion (icon turns orange in the app) same with the doorbell, it detects motion... But it's not sending any notification, and it's not recording... What's wrong? They are connected to the same base station.

I tried to restart base-station.

Remove battery the camera, removed them from the base station, put the battery back in and connect it.

Check if firmware updates, they are up to date.

One of my cameras & doorbell does not send notification or record

StephenB — Wed, 18 Sep 2019 21:01:27 GMT

Are you using activity zones on the camera that is misbehaving?

Re: One of my cameras & doorbell does not send notification or record

peetdk — Thu, 19 Sep 2019 05:59:36 GMT

Yes, I'm using zones

@StephenB wrote:

Are you using activity zones on the camera that is misbehaving?

Yes, I'm using activity zones.

Re: One of my cameras & doorbell does not send notification or record

StephenB — Thu, 19 Sep 2019 12:12:46 GMT

@peetdk wrote:

Yes, I'm using zones

@StephenB wrote:

Are you using activity zones on the camera that is misbehaving?

Yes, I'm using activity zones.

If the camera is battery powered, then it will stream to the cloud whenever it detects motion (even when that motion is outside the zone). The cloud then figures out if the motion was out-of-zone - and if it was, it will supress the recording and the notifification.

You might try turning the activity zones off for a while as test - ignoring the junk notifications, but looking to see if you do get notifications and recordings. That would help you sort out where the problem lies.

Re: One of my cameras & doorbell does not send notification or record

peetdk — Fri, 20 Sep 2019 07:25:44 GMT

@StephenB wrote:

@peetdk wrote:

Yes, I'm using zones

@StephenB wrote:

Are you using activity zones on the camera that is misbehaving?

Yes, I'm using activity zones.

You might try turning the activity zones off for a while as test - ignoring the junk notifications, but looking to see if you do get notifications and recordings. That would help you sort out where the problem lies.

I tried removing all activity zones, now it works... I will try to add the activity zones again to see if it still works..

Re: One of my cameras & doorbell does not send notification or record

StephenB — Fri, 20 Sep 2019 13:39:53 GMT

@peetdk wrote:
I tried removing all activity zones, now it works... I will try to add the activity zones again to see if it still works.

Some progress at least. Let us know if you can set up zones that reduce the recordings you don't want but still give you the ones you do.