topic Re: Anyone notice new app doesn’t have same functionality as the one being discontinued? in Arlo Pro 2

Anyone notice new app doesn’t have same functionality as the one being discontinued?

k143clen — Mon, 16 Sep 2019 22:09:46 GMT

Anyone notice that the new app doesn’t seem to have the same functionality as the one being discontinued?

Re: Anyone notice new app doesn’t have same functionality as the one being discontinued?

JessicaP — Mon, 16 Sep 2019 22:10:58 GMT

Hi k143clen,

Could you clarify which problems you're having with the new Arlo app compared to the Arlo Legacy app?

Re: Anyone notice new app doesn’t have same functionality as the one being discontinued?

billkex — Tue, 17 Sep 2019 01:36:41 GMT

For me, when watching back recorded video, it will sometimes freeze up or skip ahead, or run like a fast forward mode.

Not sure if this is a problem with the app or the recording portion of it. I'm not sure when it actually started. ( a month or so?)

What is causing this?

Is there a solution?

Re: Anyone notice new app doesn’t have same functionality as the one being discontinued?

StephenB — Tue, 17 Sep 2019 13:13:49 GMT

@billkex wrote:

I'm not sure when it actually started. ( a month or so?)

If it's a month ago, then it predates the new app.

@billkex wrote:

For me, when watching back recorded video, it will sometimes freeze up or skip ahead, or run like a fast forward mode.

What is causing this?

The most likely cause is that there is loss in the recording - which causes the player to mis-behave due to the errors in the video stream.

Are you seeing lost or dropped connections when you live stream?

Re: Anyone notice new app doesn’t have same functionality as the one being discontinued?

LA213 — Tue, 17 Sep 2019 15:06:45 GMT

I'm having same issue.
Just downloaded new version on 9-16. Recorded Video takes a bit longer to buffer and then it freezes. Had no issues before the update.

Re: Anyone notice new app doesn’t have same functionality as the one being discontinued?

JessicaP — Tue, 17 Sep 2019 19:40:29 GMT

Hi LA213,

What phone device are you using? And what app version are you using?

Are you experiencing this issue through the web client on your computer?

Re: Anyone notice new app doesn’t have same functionality as the one being discontinued?

LA213 — Tue, 17 Sep 2019 21:10:15 GMT

Arlo app 2.8 and using Android phone. Phone updated prior to the arlo download. Once buffering stops it plays recorded video and then if I press play again it freezes video. Had no issues with the app prior to the update.

Re: Anyone notice new app doesn’t have same functionality as the one being discontinued?

JessicaP — Wed, 18 Sep 2019 16:20:02 GMT

We recently released a new Arlo app update, which is version 2.8.1, for Android. Try updating the Arlo app and see if that helps. You can read more about the newer version here: Arlo Android App - 2.8.1 - 16th September 2019