topic Re: arlo pro2 in Arlo Pro 2

I can't view my live stream & recording

Largoprol — Mon, 16 Sep 2019 22:21:09 GMT

I cannot view live streaming and recording one.
Even I use my laptop with win10, I cannot view.

is there any problems about live viewing and recording?

And I cannot download from server.

I waited for 10 minutes on Library tab, but there was nothing and only waiting signs.

Re: arlo pro2

TomMac — Sun, 15 Sep 2019 13:12:51 GMT

Try a different browser ??

Re: arlo pro2

Largoprol — Sun, 15 Sep 2019 13:34:09 GMT

yes I did it.
Include android mobile app(recently released), in
every condition, I could not see the live view and failed to download records on cloud.

Re: arlo pro2

brh — Sun, 15 Sep 2019 13:43:52 GMT

@Largoprol,

What country are you in? Is Arlo supported in your country? The problem is that for some reason your cameras/base are not communicating with the cloud. Secondly, what are your internet download/upload speeds?

Brian

Re: arlo pro2

Largoprol — Sun, 15 Sep 2019 14:00:47 GMT

I live in south korea.
I used arlo pro2 camera last 4 months and Arlo is supported in south korea.
I use mobile LTE router as an internet service for arlo pro2 cameras(2 cameras) and its speed is enough fast to upload videos and notifications. Even now it sends notifications but not view the video.
And other brand cameras are working fine at the same place where arlo is located with same internet service.

last 4months I used it without any problem.
suddenly, it occurred.

So I cannot guess what the problem.

I will go to the place thay arlo is installed 8 days later and check physical conditions with cables.

But still now, I can change arlo's settings, mode and make device on and off also.

Re: arlo pro2

brh — Sun, 15 Sep 2019 14:08:21 GMT

@Largoprol, thanks for replying quickly. Have you tried re-downloading the older Netgear, (Legacy), app and trying it?

Somehow, something has slowed down the communications between your base, carrier and the Arlo servers. You might need to contact Customer Service at https://www.arlo.com/en-us/support/contact.aspx.

Brian

Re: arlo pro2

brh — Sun, 15 Sep 2019 14:36:52 GMT

@Largoprol,

Also there might be problems with the new app if you are using an android phone.

Brian

Re: arlo pro2

Largoprol — Sun, 15 Sep 2019 14:56:40 GMT

I will try it soon!
I think it makes something wrong between servers and app or base station.

And I tried to see live view and download videos by using chrome and ie to check on laptop with win10, it was failed as mobile was.

So it might be the problem between server and bast station I think.

I will unplug base station to reboot a week later and reply about it.

thanks for your replies.

I can't view my live stream & recording

Largoprol — Mon, 16 Sep 2019 22:21:24 GMT

Today morning all problems are clear.... I did nothing.

I guess amazon aws has problem to access video or live streaming.

is there anyone who knows about how arlo uses amazon aws and if aws is poor service, what kinds of error can be occurred?