topic Re: Poor Best Buy Business Practices - They're Warning Customers Away From Arlo in Arlo Pro 2

Poor Best Buy Business Practices - They're Warning Customers Away From Arlo

deanpickles — Wed, 06 Dec 2017 23:13:11 GMT

I went to Best Buy to pick up the Arlo Pro 2 set, and a Best Buy employee glommed on to me. Without me asking him a thing, he starting telling me that the Arlos had a 50% return rate, and the battery life was only 3-4 days. He continued that the Arlo Pro 2 was even worse than the other models, the worst of the bunch.

Less about Arlo Pro 2, and more about Best Buy. Frankly, loving my Arlos so far! At three weeks now and still have 76% battery life.

Re: Poor Best Buy Business Practices - They're Warning Customers Away From Arlo

Arlo-Man — Thu, 07 Dec 2017 01:16:21 GMT

Don't blame the employee for trying to give you insight on the quality. 3-4 days battery life isn't accurate, but I believe him on the return rate.

Re: Poor Best Buy Business Practices - They're Warning Customers Away From Arlo

MrTonyToca — Thu, 07 Dec 2017 18:40:52 GMT

Yes please believe him for most of what he was saying. I've already returned my already, and battery life isnt 3 days but less than a month most of the time vs the Arlo Pro 1 which was 5-6 months. So he has some valid points.

Re: Poor Best Buy Business Practices - They're Warning Customers Away From Arlo

deanpickles — Thu, 07 Dec 2017 19:46:30 GMT

Gah -- forgot to finish the story. After complaining about the Arlos for so long, he tried to pitch me on the Best Buy brand of security cameras, which he'd receive a commission on. It felt truly sleazy.

Re: Poor Best Buy Business Practices - They're Warning Customers Away From Arlo

jnallen — Thu, 07 Dec 2017 21:44:26 GMT

Definitely not professional on the sales associates part.

Re: Poor Best Buy Business Practices - They're Warning Customers Away From Arlo

Arlo-Man — Fri, 08 Dec 2017 15:12:09 GMT

BestBuy employees do not get commission.

Re: Poor Best Buy Business Practices - They're Warning Customers Away From Arlo

Brotham — Fri, 08 Dec 2017 15:14:57 GMT

Good on that person.

I returned mine within 2 weeks as they weren't (and still aren't) fit for purpose.

I see the kit is discounted by $50 to $750 now.

Even if it was discounted to $50, I still wouldn't buy it.