Can't access camera after new Arlo app update

Levans021205 — Mon, 16 Sep 2019 21:11:31 GMT

Since the new app update, I am unable to get a status on my cAmeras

Re: Can't access camera after new Arlo app update

Mitcon — Mon, 16 Sep 2019 21:11:42 GMT

Hi, I'm Mitch. I just updated my App. Took 30-45 sec. and all cameras are there and functional. All of my settings are also intact. Here's how I did it...

1. Uninstalled current App. In Android v. 5.1 you have the option to NOT delete files/folders and settings.

2. Installed latest version of Arlo App from Google Play. Took 30-45 seconds.

3. Executed App. Loaded as fast or faster than previous version. All cameras were there, functional and configured correctly.

NOTES:

1. If you are using an Apple device, I hear the upgrade may not be available yet.

2. I would think that the Apple install would also allow you to NOT delete your files/settings.

3. If you have both the new and old versions on your system and did not delete any files/settings I would think about uninstalling the upgraded App. Then I would consider uninstalling the old version but DO NOT delete the files/settings. The idea is to uninstall the App but save the filesn/settings.

4. Do a clean install of the App.

5. Verify the new install.

Caveats

1. Hopefully, if you did not delete the files/settings when you installed the update they might still be there.

2. Again, I uninstalled my old version and kept my old files/settings then installed the new App. It worked for me.

If any of the Experts in this forum have input PLEASE join in!

topic Re: Can't access camera after new Arlo app update in Arlo Pro 2

Can't access camera after new Arlo app update

Re: Can't access camera after new Arlo app update