topic New Arlo app doesn't send email notifications & shows I have recording but nothing in app in Arlo Pro 2

New Arlo app doesn't send email notifications & shows I have recording but nothing in app

richinalbany — Mon, 16 Sep 2019 21:07:40 GMT

I purchased the ARLO Pro 2 3 camera setup at Costco. I have two problems with the new system using new Arlo app (not legacy app):

1) Cameras, Base station and app are updated to most current versions. I am not getting email notifications regarding motion detected on this system. My other house has the old system and I always receive notifications via email.

2) When I get app icon notifications that I have events, I open the new app and it shows any number of recordings yet when I open that part of the app nothing is recorded. If I go through individual cameras it shows events (motion detected) again any number and again nothing recorded. I check this app daily so it should still be on the cloud.

Finally on line chat is worthless! I keep getting no available agents that speak english.

Re: New Arlo app doesn't send email notifications & shows I have recording but nothing in app

JessicaP — Mon, 16 Sep 2019 21:07:52 GMT

Hi richinalbany,

1) Cameras, Base station and app are updated to most current versions. I am not getting email notifications regarding motion detected on this system. My other house has the old system and I always receive notifications via email.

Try checking your mode options to make sure on the new Arlo app that you have email notifications set, which you can check here: How do I turn on/off email notifications?

2) When I get app icon notifications that I have events, I open the new app and it shows any number of recordings yet when I open that part of the app nothing is recorded. If I go through individual cameras it shows events (motion detected) again any number and again nothing recorded. I check this app daily so it should still be on the cloud.

Are you referring to the notification icon badge counter?