topic Re: How to add base station to new app remotely in Arlo Pro 2

How to add base station to new app remotely

matte805 — Thu, 12 Sep 2019 13:57:54 GMT

We have a 2nd home and we were forced to go to the new app. Is there a way to add all our devices to the new app remotely? Or do we have to return to the home?

Re: How to add base station to new app remotely

brh — Thu, 12 Sep 2019 15:07:21 GMT

@matte805,

The old, (Legacy), app and the new Arlo app get their information from the Arlo servers, so you should not have lost anything by going to the new app. Have you tried to re-install the Legacy app to see if everything works normally in that app?

Brian

Re: How to add base station to new app remotely

superbowl98 — Thu, 19 Sep 2019 14:47:00 GMT

The new app did not retain/migrate any info from the old app. Only option is to add a device?

Re: How to add base station to new app remotely

StephenB — Thu, 19 Sep 2019 18:33:58 GMT

@superbowl98 wrote:

The new app did not retain/migrate any info from the old app. Only option is to add a device?

It should have. Are you sure you used the same account credentials?

The devices in your account are managed in the cloud - they might be cached in the app, but that would be all.

Maybe also check the web interface.