topic Re: New arlo app NO NOTIFICATION in Arlo Pro 2

New arlo app NO NOTIFICATION

VinsL — Fri, 06 Sep 2019 08:35:38 GMT

Hello, I just found the new arlo app in Australian apple App Store. But there is NO NOTIFICATION. Nothing wrong with settings. On the other hand, I actually expect more from the ‘new’ app. Well... hope this can be fixed in the next update.

Re: New arlo app NO NOTIFICATION

StephenB — Fri, 06 Sep 2019 12:53:22 GMT

Are you running iOS 13 beta? https://community.arlo.com/t5/Arlo-Pro/Arlo-App-Version-2-8-Notification-Issues-with-iOS-13-1-Beta-2/m-p/1722560#M61415

Re: New arlo app NO NOTIFICATION

jguerdat — Fri, 06 Sep 2019 13:32:10 GMT

Also, at least one person found that reinstalling the app worked.

Re: New arlo app NO NOTIFICATION

StephenB — Fri, 06 Sep 2019 13:36:50 GMT

@jguerdat wrote:

Also, at least one person found that reinstalling the app worked.

I don't think they were running iOS 13 beta though.

Re: New arlo app NO NOTIFICATION

Paul_FCCL — Thu, 12 Sep 2019 14:37:57 GMT

@jguerdat wrote:

Also, at least one person found that reinstalling the app worked.

Done that a few times, still no go. All was working ok for last few months, updated to new app and notifications immediately stopped.

On Android 8.0 phone. Haven't tested iPad yet.

Re: New arlo app NO NOTIFICATION

idbl_fanatic1 — Thu, 12 Sep 2019 15:03:52 GMT

I am getting the same thing on Android, everything was working fine until I updated

Re: New arlo app NO NOTIFICATION

WadeW — Thu, 12 Sep 2019 15:51:01 GMT

Same here. New app broke my notifications. Tried cycling off and on the notifications, rebooting, reinstalling the app. Nothing is working on my device with the new app. Devises with the original app still work fine. It’s an app issue that has to be corrected soon

Re: New arlo app NO NOTIFICATION

idbl_fanatic1 — Thu, 12 Sep 2019 16:56:14 GMT

https://community.arlo.com/t5/Arlo-Pro-2/Geofence-Notifications/m-p/1723949#M34111

Re: New arlo app NO NOTIFICATION

JamesC — Thu, 19 Sep 2019 17:56:11 GMT

Arlo Mobile app version 2.9 is now available for iOS supporting iOS13 and resolving the issue with push notifications. Please make sure you have the latest version of the mobile app downloaded from the app store.

For more information take a look at the release notes and knowledge base articles below:

Arlo iOS App - 2.9 - 19th September 2019

Will I need to reconfigure any settings after downloading the new Arlo app?

Why do I need to download a new Arlo app?

Why am I not receiving Arlo notifications on my iOS device?

JamesC

Re: New arlo app NO NOTIFICATION

Sodone — Sat, 19 Oct 2019 16:35:03 GMT

Installing the latest update of the new app didn't work until I enabled the Arlo app in the Auto Start Manager on my phone. I seem to be getting notifications now.

Re: New arlo app NO NOTIFICATION

Jintek — Sun, 20 Oct 2019 03:02:43 GMT

I had issues getting notified on the new app. Originally, I kept the old app long after it expired because it kept sending notifications and the new one didn’t.

I was advised by someone on this forum to delete the old app then delete and re-download the new one. This solved the issue. The new app now sends me notifications.

**Note** The new app doesn’t require additional log in like the old app. Once I unlock the phone the app unlocks as well.