topic Re: New app notifications in Arlo Pro 2

New app notifications

Johnny290 — Thu, 05 Sep 2019 12:47:48 GMT

I'm not getting any notifications with the new app s10 plus. Anyone else have this working correctly

Re: New app notifications

jguerdat — Thu, 05 Sep 2019 13:29:34 GMT

I'm getting them here on 3 different Android devices.

Re: New app notifications

Johnny290 — Thu, 05 Sep 2019 14:00:41 GMT

Thanks I'll try to reinstall

Re: New app notifications

Johnny290 — Thu, 05 Sep 2019 16:58:04 GMT

After reinstalling the app notifications are working

Re: New app notifications

rl10335 — Sun, 08 Sep 2019 00:02:50 GMT

Since installing the “New” Arlo app, I have 264 camera activations!! I just can’t figure out why you can’t give the consumer a working product without all the bugs.

Very frustrating......

Re: New app notifications

WebDancer — Sun, 08 Sep 2019 01:45:57 GMT

Not getting notifications either. I did initially, but haven’t for the past 4 hrs.

Samsung Galaxy S8+.

if I reinstall, does everything come back after I log in?

Re: New app notifications

Johnny290 — Sun, 08 Sep 2019 02:17:02 GMT

Yes

Re: New app notifications

amurray4 — Sun, 08 Sep 2019 23:32:58 GMT

Since downloading the new app on my iPhone, I am also not receiving push notifications. I tried reinstalling the app and it did not fix it. After reinstalling, I accepted the notification permissions prompt, and can see that notifications are allowed in Settings, but I am not receiving them.

Re: New app notifications

Johnny290 — Sun, 08 Sep 2019 23:38:39 GMT

Did you uninstall the old app first . Then install the new app

Re: New app notifications

amurray4 — Sun, 08 Sep 2019 23:44:51 GMT

Originally I did have the old app on my phone when I installed the new one. I later deleted the old app. But I have since uninstalled the new one and redownloaded it (twice since I just did it again), And I am not receiving notifications.

Re: New app notifications

billjh — Mon, 09 Sep 2019 13:13:49 GMT

Not getting notifications on new app either. iOS 13

Re: New app notifications

StephenB — Mon, 09 Sep 2019 14:09:26 GMT

@billjh wrote:
Not getting notifications on new app either. iOS 13

It's a known bug with iOS 13 beta. Arlo says they will fix it before iOS 13 is released.

Re: New app notifications

xjgxatx — Mon, 09 Sep 2019 15:51:00 GMT

Downloaded new app...uninstalled and re downloaded. Still not getting notifications. Everything in settings for notifications is set to “on”

android LG V20

Re: New app notifications

WebDancer — Mon, 09 Sep 2019 15:58:56 GMT

I uninstalled and reinstalled and everything was fine last night, but today same problem...... not getting notifications.

Samsung S8+

Re: New app notifications

WebDancer — Mon, 09 Sep 2019 20:34:34 GMT

So still not getting notifications on the new app, and getting a little irritated. What's the purpose of having a security system when I cant get notifications when the cameras are triggered?

This problem has been marked resolved and IT HAS NOT.

Can someone from Netgear/Arlo let us know when a fix is coming?

Switching back to the old app until this one works. The app needs to go back to beta-testing.

Re: New app notifications

Pdcleff — Mon, 09 Sep 2019 21:10:01 GMT

I had the same problem. After loading the new ARLO app, I stopped getting notifications. I had to uninstall and reinstall the app. Now I get the notifications.

Re: New app notifications

catlady5882 — Mon, 09 Sep 2019 22:31:48 GMT

Since installing new arlo app no cameras are working. Sencors and recording not working. Spent 40 minutes on hold when called and was hung up on when I was told to get a camera and bring to base station.

Re: New app notifications

rl10335 — Mon, 09 Sep 2019 22:43:26 GMT

Thanks for all of the responses. After installing and reinstalling the app a few times, the app appears to be working properly.

Rick

Re: New app notifications

nonoboy311 — Mon, 09 Sep 2019 23:32:12 GMT

nope

Re: New app notifications

Endareth — Wed, 11 Sep 2019 04:07:55 GMT

Same symptoms here: No notifications being received. This is across three different base stations (two Pro2, one Ultra), and on two different iOS devices, one on 13.1, one on 12.4, both with the latest Arlo app. Reinstalling the app makes no difference. Really not impressed.